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Customer Success Manager

Remote, EU·Added 4 days ago (last checked 20 Oct)

Influee

6 open roles

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Our summary

Work mode: Remote (EU)

Visa options

The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
May fit the digital nomad visa
A remote job for a company outside Spain: you apply yourself, no sponsor needed. It asks for about €2,849 a month in remote income.

More jobs that may fit the digital nomad visa

Skills

Requirements

What we're looking for

You've owned adoption or onboarding in a PLG or self-serve SaaS product, not account management, not renewals.
In-app messaging and onboarding tools are second nature to you, and you're comfortable in an ESP for the segmented email layer.
You're technical enough to work inside the product alongside engineers and ship changes without waiting on a full dev cycle.
Naming the metric before running the campaign is how you operate, you define, instrument, and report on feature-level adoption yourself.

Nice to have

(Nice to have) You've worked on a marketplace or two-sided product.

Pay & benefits

What you'll get

A team that thinks in growth targets, not maintenance: you're always working toward what's next for a customer, not just holding steady.
Direct collaboration with product and engineering, not just marketing.
Ownership of a metric set you define and are trusted to move.
Flexibility in how you work, with autonomy to run your roadmap your way.

The role

We're Influee, a leading UGC platform enabling seamless collaboration between creators and brands/agencies. Active in 30+ markets and trusted by 100,000+ creators, we're entering a new phase of growth and helping the customers we already have get more value from the product they already pay for is central to that.

What you'll do

You'll drive adoption of Influee's features across our entire customer base: inside the product first, through segmented communication second. This is a customer success role built for scale, not for one-to-one account management.

Drive adoption of individual features across the entire customer base: in-dashboard first, segmented email second.
Ship an in-product surface for every feature we release: announcements, tours, and contextual chaining.
Encourage usage through targeted email against specific customer segments: different messages for agencies, brands, and apps, by lifecycle stage.
Own per-feature adoption metrics: percentage of agencies on white label, percentage of brands inviting their own creators, percentage uploading to the content library, percentage generating invite links.
Reduce support ticket volume by removing the confusion that generates the tickets in the first place.

About Influee

Influee is a UGC (user-generated content) platform that connects e-commerce brands with a network of over 150,000 vetted creators worldwide. The company provides on-demand UGC creation, influencer marketing campaigns, and a video editor, with a focus on simplifying payment processing and content rights for brands. Influee serves more than 1,500 brands and operates primarily as a B2B SaaS platform.

Industry: UGC and Influencer Marketing SaaS
Headquarters: United States (per website footer)
Website: influee.co

Good to know if you are moving

Influee operates remotely with a global creator network, making it suitable for remote work.
The company supports multiple currencies for payments and payouts, facilitating international collaboration.
The platform is designed for e-commerce brands, offering a money-back guarantee for first campaigns.
Influee's website lists careers page, indicating ongoing hiring for roles like SEO Lead and Customer Success Manager.

All open roles at Influee