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Customer Success Manager

On-site in Barcelona·Added 17 days ago (last checked 15 Oct)

Agency
Michael Page España

1696 open roles

Overview

Salary
€40,000 - €42,000 a year

About €2,470 - €2,570 a month after tax.

Work mode
On-site, Barcelona
Contract
Permanent contract
Spanish
Fluent
English
Required

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

We are looking for a profile that:

  • We are looking for a profile familiar with technology
  • The profile will need to have knowledge of Excel and Sage
  • Have previous experience as Customer Success
  • Speak English and Spanish at a C1/C2 level.
  • Profile with analytical capacity and team management skills

Nice to have

  • Plus: having previous experience managing teams

Pay & benefits

What you'll get

  • A competitive salary + variable is offered
  • Permanent contract
  • Stable project with career prospects
  • Good working environment.
  • Flexible schedule

The role

IT sector company looking to incorporate a customer success profile

  • Do you have experience in the SaaS world?
  • Do you speak English at a C1 level?

What you'll do

The duties to be performed are:

  • Perform the onboarding and initial support of new clients.
  • Handle inquiries and incidents from assigned clients
  • Perform periodic follow-ups to guarantee customer satisfaction.
  • Interdepartmental Coordination
  • Collaborate with the sales team in contract renewal processes.
  • Identify new needs or opportunities for improvement within assigned accounts.
  • Participate in the continuous improvement of customer service and experience processes

Hiring process

2 steps2 interviews
  1. CV registration

  2. Consultant contact

    With a specialist Michael Page consultant

    If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.

  3. Company interview

    With a client company

    If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.

  4. Final stage and negotiation · With a client company

  • The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
  • Support continues after the contract is signed.
  • Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.

Industry
Staffing

In their own words

About the company & team

IT sector company looking to incorporate a customer success profile

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