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86,000+ live jobsHybrid in Madrid·Added 5 months ago
This job was published 5 months ago
Still open when we checked on 4 Oct
Hybrid
Office and home days — the ad has the split.
Have the right to work in Spain
ING doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Be near Madrid for hybrid days
No relocation package mentioned.
Private health insurance
Per the ad: paid by the employer, or taken through flexible pay.
Life insurance
Per the ad.
Flexible pay plan
Take part of your salary as tax-free benefits, per the ad.
Meal vouchers
A restaurant card or tickets, per the ad.
Gym access
Free or discounted, per the ad.
Nice to have
This job was automatically translated to English.
Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits... don't hesitate to apply!
The time you spend at work, the challenges you face or the lessons you get are very important, but... What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.
Check out what is waiting for you!
Be flexible, my friend.
Our model is all about flexibility and accountability. Keeping both our customers and our colleagues' needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.
Restaurant card.
So that thinking about what to have for lunch doesn't take up your time or your cravings.
Our house will be your home.
In our offices you can find electric mobility solutions, a doctor, a hairdresser, a gym, The Good Service (to help you with your errands) and much more!
Seguro médico.
Para ti y toda tu familia (cónyuge/pareja e hijos).
Seguro de vida.
Te ayudamos a proteger lo que más te importa.
Retribución flexible.
Además, disfrutarás de nuestro modelo de retribución flexible, a través del cual podrás acceder a otros servicios de forma más ventajosa fiscalmente, como guardería, tarjeta de transporte, formación...
Autobús de empresa gratuito.
No importa dónde vivas. Tenemos 6 rutas (Norte, Centro, Sur, A5, A42 y A6) para llegar cómodamente a nuestra oficina de ING en Madrid.
Banking benefits.
Special loans with more beneficial conditions.
Special mortgage conditions after 6 months working at the bank.
And you can benefit from our pension plan after 1 month with us!
360º care of the employee (physical, mental, social connection & purpose).
Physiotherapy service on site.
Clinics with professional, world-class athletes.
Gympass service.
International Remote Work Program.
We are looking for a talented and enthusiastic Digital Business Expert to join our Pay with Cash Squad within the Daily Banking & Savings Tribe.
This role plays a key part in shaping ING's ATM strategy, ensuring that customers' cash needs are met while delivering outstanding customer experience and maintaining strict cost efficiency. You will work at the intersection of business strategy, customer insights, partner management and data-driven decision making.
The team is responsible for defining and executing long term strategy considering market trends, closely monitoring customer behaviors and partner performance, and translating insights into concrete actions together with Data Analytics, Marketing and Customer Interaction teams.
We work in an agile environment, where collaboration, ownership and a strong make it happen mindset are essential. You will interact with multiple internal and external stakeholders, all of them critical to the success of the business.
As a Digital Business Expert of the Pay with Cash squad, you will:
At ING, we are looking for a Digital Business Expert for ATMs
We are looking for a talented and enthusiastic Digital Business Expert to join our Pay with Cash Squad within the Daily Banking & Savings Tribe.
This role plays a key part in defining ING's ATM strategy, ensuring that customer cash needs are met while delivering an excellent customer experience and maintaining strict cost efficiency. You will work at the intersection of business strategy, customer insight, partner management, and data-driven decision-making.
The team is responsible for defining and executing the long-term strategy, taking into account market trends, closely monitoring customer behavior and partner performance, and turning insights into concrete actions together with the Data Analytics, Marketing, and Customer Interaction teams.
We work in an agile environment, where collaboration, a sense of responsibility, and a strong make it happen mindset are essential. You will interact with multiple internal and external stakeholders, all of whom are critical to the success of the business.
As a Digital Business Expert on the Pay with Cash Squad, you will:
• Lead and manage complex initiatives and projects involving internal and external stakeholders, working toward demanding objectives and tight deadlines.
• Analyze customer behavior and consumption trends related to cash and ATMs, identifying patterns, opportunities, and risks across the various networks.
• Build and maintain solid business cases, assessing financial impact, customer value, and strategic alignment to support decision-making.
• Continuously monitor financial drivers, evaluating their impact on the Dynamic Plan and proposing corrective actions or optimizations.
• Contribute to the business and network strategy, ensuring optimal ATM coverage and placement, and proactively proposing changes when necessary.
• Design and drive customer communication strategies, in close collaboration with the Marketing and Customer Interaction teams, to guide users toward the most convenient ATM solutions (for both customers and ING).
• Take responsibility for and develop relationships with external partners, ensuring effective governance, performance tracking, and smooth day-to-day collaboration.
• Ensure that operational and financial risk is properly managed, in line with internal policies and external regulatory frameworks.
• Actively manage the Voice of the Customer, turning insights into concrete improvements that increase customer satisfaction and loyalty.
• Contribute directly to the business strategy, in a role with visible impact on results and long-term positioning.
Do you want to know if this position is right for you? These are some of the qualities we value most for this role. And if you fit... don't hesitate to apply!
• Proven experience in project and stakeholder management, ideally in demanding environments with complex objectives and tight deadlines.
• Strong ability to build and defend business cases, combining financial analysis with strategic and customer perspectives.
• Solid customer-centric mindset, with experience analyzing customer trends, behaviors, and usage patterns.
• Professional experience in similar roles, preferably managing products such as ATMs, cards, and/or cash-related services.
• Strong analytical skills, with advanced knowledge of Excel, Power BI, and/or MicroStrategy.
• Excellent communication skills in English and Spanish, with the ability to influence and align diverse stakeholders.
• High adaptability to changing environments and priorities.
• Attention to detail combined with a holistic and strategic view of the business.
The time you spend at work, the challenges you face or the things you learn are very important, but... what about your personal life? At ING we want your work to fulfill you in every way, and that's why we take care of every last detail.
Discover what awaits you!
Our model is based on flexibility and responsibility. Taking into account both the needs of our customers and our employees, you jointly decide which days you work from home and which days you come to ING MAD to give your best. Your way.
Restaurant card.
So that thinking about what to eat doesn't take up your time or make you crave things.
Our house will be your home.
In our offices you'll find electric mobility solutions, medical services, a hairdresser, a gym, The Good Service (to help you with your paperwork) and much more!
Health insurance.
For you and your entire family (spouse/partner and children).
Life insurance.
We help you protect what matters most to you.
Furthermore, you'll enjoy our flexible compensation scheme, through which, in a more tax-advantageous way, you can access other services such as childcare, transport vouchers, training support...
No matter where you live. We have 6 routes (North, Center, South, A5, A42 and A6) to take you comfortably to our ING office in Madrid.
Special loans with more favorable conditions.
Special mortgage conditions after 6 months working at the bank.
And you'll also be able to benefit from our pension plan after 1 month with us!
360º care for our employees (physical, mental, social connection and purpose).
Physiotherapy service in the offices.
Clinics with world-class professional athletes.
Gympass service.
Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.
International remote work program.
ING is a global financial institution with Dutch roots, offering banking, insurance, and asset management services to over 37 million customers worldwide. The company operates in over 40 countries and is a major player in the European banking sector, with a strong focus on digital transformation and innovation.
In Spain, ING has a significant presence with offices in Madrid and Barcelona, employing over 1,500 people. The Spanish arm is a key hub for the bank's technology, risk, and business functions, offering a dynamic, international work environment. For international professionals, ING Spain provides opportunities to work in diverse areas such as engineering, cybersecurity, data science, and business development, with a strong emphasis on professional growth and a collaborative culture.
Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.
We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.
A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.
Restaurant card.
We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.
And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.
Making things happen, helping others be successful, always being one step ahead-that's our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working...we are looking forward to meeting you!
At ING, you belong just as you are. We hire and support people for their talent and potential - and we know that when you can be yourself, you do your best work.
We are a team of more than 1,800 people who share the same idea: doing our part to help our customers create a better future for themselves, providing them with the tools they need to get where they want to go.
A 100% digital bank, where technology, innovation, simplicity and transparency are the main ingredients, and the first to work with agile methodologies.
And although we are in Spain, we are lucky to work for an international bank with a presence in more than 40 countries.
We are proud to have a diverse team, and we are committed to continuing to develop a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all groups in society.
And although on the outside we are orange, on the inside we are green. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are on this journey for ourselves, but we also accompany our customers when they decide to embark on it.
Making things happen, helping others succeed, always staying one step ahead: that's our DNA. If you look in the mirror and your reflection matches our way of being and working... we can't wait to meet you!
At ING, you belong just as you are. We hire and support people for their talent and potential - and we know that when you can be yourself, you do your best work.
We're seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:
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We are detecting an increase in fraudulent job offers. To protect yourself, follow these key guidelines when applying for positions at ING:
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