Senior Infrastructure Engineer

• Advanced English (minimum B2 level, ideally C1), with the ability to maintain technical and professional conversations with teams in North America and Europe.
• Solid hands-on experience in hosting infrastructure and data centers.
• Experience in the implementation and administration of SAN storage, ideally with IBM FlashSystem and Dell PowerStore.
• Hands-on experience in AWS and/or Google Cloud Platform (GCP). Certifications in these platforms will be considered an advantage.
• Experience in networks and firewalls, ideally Cisco (Routing, ASA, FTD), as well as knowledge of load balancers and Global Load Balancing DNS solutions.
• Experience in the implementation and administration of VMware 8.x. Experience with Nutanix will be considered a plus.
• Experience in the implementation and administration of Linux, especially RHEL 8.x or higher.
• Experience with Veritas (NetBackup, Backup Exec) and Veeam, including configuration and operation.
• Experience in Windows domain and Active Directory administration.
• Knowledge of monitoring and alerting tools (ideally Nagios or CheckMK).
• Knowledge of configuration management tools (ideally Puppet and/or Red Hat Satellite).
• Experience in automation using technologies such as Ansible, Bash, Python, PowerShell, or Puppet.
• Knowledge of ITIL principles and application.
• Ability to support and develop more junior colleagues.
• Strong analytical and problem-solving skills.
• Excellent customer orientation.
• Interest and ability to acquire complex technical skills.
• More than 8 years of experience as an Infrastructure Engineer, Senior Infrastructure Engineer, or equivalent roles.

• Dell PowerFlex Professional Certification (PowerFlex Professional)
• Nutanix Certified Associate (NCA)
• Nutanix Certified Professional - Multicloud Infrastructure (NCP-MCI)

Our Hosting team delivers InterSystems solutions as hosted or managed services anywhere in the world. As more and more customers migrate toward hosted solutions, we are looking for a Senior Infrastructure Engineer to join the Chile team, support our Latin American customers, and help us maintain the high levels of availability, performance, and security that our customers expect from us.

This position offers an excellent opportunity to work with cutting-edge technologies, solve complex challenges, propose continuous improvements, and generate a visible impact within the organization.

• Work with our colocation partners to design appropriate layouts for cages, racks, and servers, ensuring the continuous availability of space, power, and cooling to support current and future solutions.
• Collaborate with engineering and architecture teams in the design of solutions that maximize the performance, efficiency, and operability of hosted services.
• Lead and/or participate in the provisioning and deployment of servers, networks, and other hosting-related equipment, including hands-on installation and configuration tasks when necessary.
• Participate in the implementation of new applications and changes, ensuring that all service components are documented, monitored, and integrated into the company's operational processes.
• Perform certification and validation testing of new hardware platforms for use in production environments.
• Work with various stakeholders throughout the entire solution lifecycle to ensure approvals prior to operation and to guarantee that they meet or exceed performance, security, availability, and response time objectives.
• Support the resolution of problems related to integrations.
• Advise technical stakeholders, including customers, on the delivery of hosted solutions.
• Administer and maintain hosted solutions and associated infrastructure (firewalls, switches, IBM Power Series servers, Dell PowerFlex, Dell PowerEdge, among others), including proactive identification and resolution of potential incidents, backup management, and general maintenance.
• Participate in the definition, documentation, operation, and continuous improvement of ITIL-based operational processes, including incident, change, problem, and configuration management.
• Define, implement, monitor, and report the metrics necessary for the delivery of highly available services, as well as to satisfy requirements from areas such as management, engineering, customer support, and end customers.
• Provide technical support to all areas related to hosted services, including participation in 24x7 availability shifts, ensuring the timely resolution of incidents and the implementation of approved changes.
• Drive the automation of hosting-related processes, including change deployment, implementation of new services, inventory management, security scanning, and service level reporting.

Location: Ciudad Empresarial, Huechuraba, Metropolitan Region.