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Team Leader / Service Manager Financial Sector

Madrid, Spain·Full-time·Added 3 days ago

Izertis

84 open roles

What they offer

  • Permanent contract

    Full-time hours.

  • Hybrid

    Office and home days — the ad has the split.

What they ask for

  • Have the right to work in Spain

    Izertis doesn't mention sponsorship in the ad.

  • Be near Madrid for hybrid days

    No relocation package mentioned.

About the job

You'll most likely need Spanish to apply.This job was automatically translated to English, .

At Izertis, we are looking to expand our team by bringing on a Team Leader / Service Manager Financial Sector.

What you'll do

The purpose of the service is to provide an Integral Service Management and Project Management service to direct, coordinate, and supervise all processes and infrastructures of their Information Systems:

  • Project Coordination and Management: Act as a link between the Technology area and the business areas, organizing the various providers and ensuring compliance with deadlines and commitments.
  • Incident and Change Management: Control and coordinate the resolution of IT failures in the JIRA corporate tool, and plan the implementation of IT improvements while minimizing risks for the entity.
  • Quality Control and Documentation: Guarantee that all IT developments and technical documentation delivered by providers follow the client's rules and standards.
  • User Requirements Management: Gather the needs of the different units, write user stories, and prioritize the volume of pending tasks (backlog).

Profile functions:

  • Interlocution and Direction: Acts as the primary interlocutor with the client, taking responsibility for the integral management of the service, resource and risk management, and global coordination.
  • Team Organization: Organizes the work team, distributes tasks, gives instructions, supervises performance, controls attendance, and manages the vacation schedule in coordination with the client.
  • Procedures and Service Level Agreements (SLA): Defines and reviews work procedures, incorporates SLAs, and guarantees their compliance.
  • Quality Supervision: Supervises the resolution of requests according to the SLAs, ensures the quality of deliverables, and guarantees the continuous technical training of the team.
  • Documentation and Technical Support: Prepares meeting minutes and periodic service provision reports, and directs the gathering of requirements and technical/functional analysis.

What we're looking for

Degree: Computer Engineering, Degree in Computer Engineering, or equivalent qualification.

Required experience:

  • Minimum 5 years as an ICT Project/Service Manager in Financial Entities managing teams of at least 10 people, risk management, and change management.
  • Minimum 4 years performing service control and monitoring as a Project Manager/Lead.
  • Minimum 3 years in agile projects (SCRUM) or agile services (KANBAN).

Mandatory Certification: ITIL Foundations V3/V4 certification (or higher) or Project Management Professional (PMP).

Valuable Requirement:

Accredit 10 or more years of experience in ICT projects in financial entities (registered with the Bank of Spain).

What you'll get

Permanent contract

Hybrid work model

Schedule 8 to 18h, possible occasional on-call duties until 22h.

Flexible compensation package where you can contract medical insurance, meal vouchers, childcare vouchers, or transportation.

You can enjoy free English classes to acquire a higher level or reinforce the one you already have.

We also have an extensive benefits page where you can acquire different products and services from various sectors at a more advantageous cost for being an Izertis employee (Flights, hotels, fashion, technology, home…)

How you'll work

Madrid Center

About the company & team

At Izertis, we drive the digital transformation of companies, organizations, and people through customized, innovative, and impactful technological solutions.

Founded in 1996, about to celebrate 30 years of history and included in the BME Continuous Market, Izertis is consolidated as one of the 1000 fastest-growing companies among European countries.

Currently, we are more than 2,300 professionals distributed in offices across Europe, America, and Africa, with a presence in more than 50 countries where we provide services and projects through a wide portfolio of solutions such as:

Software Engineering; Consultancy & Governance; Cloud & Infrastructure; Cybersecurity; AI & Data & Emerging Technologies; CX & Business Solutions and other technologies that enable transformation processes.

And you, would you like to join our team? If so, don't hesitate to apply so that the Talent team can get to know you!

Also, don't forget to check the job offers section of our website for other options that may be interesting to you:

https://www.izertis.com/es/talento

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