Customer Operations Specialist - French Speaker

We are looking for a Customer Service / Order Management Specialist (fluent in French and English) to join our international team in Barcelona.

In this role, you will manage end-to-end customer operations, including order management, sales support, and customer service within a fast-paced B2B environment. You will act as a key point of contact for customers and internal stakeholders across sales, logistics, and service teams.

• Manage end-to-end order management (order-to-cash process), ensuring accurate and timely processing.
• Create quotes, process customer orders, and support sales teams (inside sales support).
• Coordinate with logistics, manufacturing, and service teams to ensure smooth order fulfillment.
• Handle repair and calibration requests, returns (RMA), and product changes.
• Act as main customer contact for inquiries related to orders, invoicing, and contracts.
• Monitor order lifecycle: from quotation to delivery and payment.
• Continuously identify process improvements in customer operations workflows.

Contract Type: Internal Temporary Worker (ITW) assignment.

• A positive, proactive, and can‑do attitude, consistently going above and beyond to ensure customer satisfaction
• Strong ability to communicate effectively with both internal and external stakeholders and build strong working relationships
• Excellent time management and organizational skills, with the ability to manage multiple priorities
• High attention to detail and a process‑oriented mindset to ensure data accuracy and operational excellence
• Proven ability to proactively resolve complex issues, balancing customer needs and business requirements
• Comfort working in a dynamic, international environment, turning challenges into opportunities for exceptional customer care