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The advert says visa sponsorship isn’t available for this role.
This job advert was originally written in Spanish.
Training
- Mandatory prior online training.
- Dates: from 19/10 to 30/10.
- Schedule: from 08:00 to 16:00 hrs for the 39-hour team
- Schedule: from 13:00 to 21:00 hrs for the 35-hour team
- Paid training at a rate of 6 € per training day once the 1-month probationary period has been completed
Functions
JOIN OUR TEAM!
At Konecta, we are looking for Customer Service Call Center Operators to join our team within a project in the banking sector.
This is an opportunity to be part of a stable service, offering attention and support to customers with the possibility of accessing a hybrid model (our headquarters in the García Noblejas area, Madrid and Remote work) once the learning curve has been completed.
What will your day-to-day be like?
- Telephone customer service.
- Resolution of inquiries, doubts, and incidents.
- Management of customer requests and operations.
- Information and support regarding banking products and services.
- Registration and updating of actions performed in the internal systems.
- Offering close, professional service oriented towards customer satisfaction.
- Cross-selling: We sell products to the customer who calls us.
We offer
What do we offer?
- Permanent seasonal contract (it is a stable contract)
- Start date: 3/11/2026
- 39 or 35 hour weekly schedule:
- 39-hour shift: Working days from 10:00 to 20:00: From 10:00 to 14:00 and from 16:00 to 20:00 hrs from Monday to Sunday. 2 weekends off per month. On-site modality during the initial phase.
35-hour shift in the AFTERNOONS: Working days from 16:00 to 23:00 hrs from Monday to Sunday. 2 weekends off per month. On-site modality during the initial phase.
Konecta is a global service provider specializing in customer management, business process outsourcing, and digital outsourcing. With 120,000 employees operating in 30 languages across 26 countries on 4 continents, the company offers end-to-end solutions including customer acquisition, retention, customer service, technical support, and collections, tailored to various industries.
Konecta has a significant presence in Spain, with its headquarters in Madrid. The company's global scale and multilingual operations make it a relevant employer for international professionals seeking opportunities in customer management and business process outsourcing. Its work culture emphasizes a sustainable business model and a diverse, multilingual workforce.
We look forward to seeing you!!
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