The English-language job board for Spain

Teleoperator

On-site in Barcelona·Part-time·Added 2 days ago (last checked 6 Nov)

Agency

Grupo Crit

808 open roles

Apply

Our summary

Salary: €1,400 - €1,600 a month
Work mode: On-site, Barcelona
Contract: Part-time
English: Required
Other languages: Catalan

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Find jobs with visa support

This job advert was originally written in Catalan.

Requirements

What we're looking for

Oral and written proficiency in Catalan, Spanish, and English.
Strong communication skills and a customer-oriented approach.
Ability to resolve incidents and manage inquiries.
Basic computer knowledge and ease of working with different digital tools.
Responsible, proactive, and decisive person with a positive attitude.
Commitment to service quality and compliance with established procedures.
Availability to work Saturdays, Sundays, and holidays.

If you meet the requirements and are looking for a job opportunity that allows you to work weekends and holidays, send us your CV and join our team!

We will be delighted to meet you.

The role

We are looking to hire 2 specialist Customer Service teleoperators to join our team. If you have communication skills, you enjoy interacting with people, and you are proficient in Catalan, Spanish, and English, this is a great opportunity to join a company with real possibilities for continuity and job stability.

What you'll do

Attend to and manage Customer Service calls, as well as other assigned communication channels (chat, email, and other telematics means).
Resolve inquiries, incidents, and complaints from customers and users efficiently and professionally.
Offer friendly, empathetic, and high-quality service at all times.
Follow the protocols and procedures established by the service.
Correctly register and update information in the computer systems.
Guarantee the confidentiality and protection of personal data in accordance with the GDPR.
Meet quality, productivity, and customer satisfaction objectives.
Escalate incidents to higher levels when necessary.

How you'll work

Initial 3-month contract, the first month at 20 hours per week (training).
Initial schedule: Monday to Friday, from 16:00 to 20:00, during the training and adaptation period at the workplace (first month).
Once training is completed and the necessary autonomy is achieved, a modification of the contractual conditions will be formalized, moving to a 39-hour weekly schedule, with the following hours:
Monday to Friday, from 15:00 to 23:00.
Two weekends per month, with the corresponding compensatory rest days.
Salary 1400-1600€/gross monthly at 39h

This opportunity offers the possibility of progressively joining the service, with an increase in working hours once the initial training phase is completed.

About Grupo Crit

Grupo Crit is a French staffing and recruitment group headquartered in Paris, providing temporary work, permanent placement, and HR outsourcing services across multiple industries. With a strong presence in France and expanding operations in Spain, the company connects businesses with skilled workers in sectors such as logistics, manufacturing, administration, and technical trades. The group operates through a network of local agencies, offering flexible employment solutions to both companies and job seekers.

In Spain, Grupo Crit has a significant footprint with numerous job openings across regions like Madrid, Barcelona, Zaragoza, and Andalusia, reflecting its role as a major employer in the country's staffing sector. The company's work culture is centered on operational efficiency and matching talent with client needs, making it a practical entry point for international professionals seeking temporary or permanent roles in Spain, particularly in industrial and administrative positions. However, as a staffing agency, its relevance to international hires is primarily through the roles it manages rather than a distinct corporate culture.