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Customer Engineer

Hybrid in Basque Country·Full-time·Added 3 days ago

Lantek

12 open roles

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Overview

Job details

Permanent contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Lantek doesn't mention sponsorship in the ad.
Be near Basque Country for hybrid days
No relocation package mentioned.
Driving licence and own vehicle
EU licences are valid in Spain; most others only for six months after you become resident.
University degree
“Formación técnica (IT, Ingeniería…).” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

Permanent contract.
Hybrid work model.
Flexible schedule.
Work for a leading company in its sector that is constantly committed to innovation.
Be part of a dynamic and highly qualified team.

Requirements

What we're looking for

For this position, we are looking for a profile with:

Technical training (IT, Engineering…).
Availability to travel.
Essential driver's license and own vehicle.
Ability to understand and evaluate client expectations and a strong orientation toward results.

Nice to have

Experience in similar functions in customer technical support departments and installation experience will be valued.
A high level of English will be valued.

The role

We are looking for people who are passionate about challenges and want to be part of a project for the future. Committed, innovative, proactive people with a vocation for service and teamwork.

The main objective of the position consists of providing technical assistance to user-customers, according to their needs, regarding the products-services (CAD/CAM or ERP Solutions). From the software implementation process, user training, and incident resolution.

What you'll do

Carrying out software installations and training (CAD/CAM or ERP) in industrial environments.
Implementation and monitoring of new projects.
Collection and analysis of specifications at the client's site for new installations / software updates.
Telephone and email support to clients.
Management of incidents, suggestions, and change requests recorded in the company's ERP.
Periodic reporting to the Technical Manager.

How you'll work

Office offers: Vitoria (Parque Tecnológico) and Bilbao (Torre Iberdrola)

About Lantek

Lantek is a global leader in CAD/CAM and MES software solutions for the sheet metal and machinery industry. The company provides advanced digital manufacturing software that helps manufacturers optimize their production processes, from design and nesting to cutting and bending. With over 35 years of experience, Lantek has established itself as a key player in the Industry 4.0 landscape, serving thousands of customers worldwide and operating in over 20 countries.

Lantek was founded in Vitoria-Gasteiz, Spain, and maintains a strong presence in its home country. The company's Spanish headquarters is located in Vitoria-Gasteiz, where many of its engineering and product development roles are based. For international professionals, Lantek offers a multicultural environment with colleagues from around the world, and its position in the Basque Country provides a unique lifestyle opportunity combining a tech career with a high quality of life. The company is actively hiring software engineers and product managers, making it an attractive option for those looking to relocate to Spain.

Industry: Industrial Software
Founded: 1986
Employees: 250–500
Headquarters: Vitoria-Gasteiz, Spain
In Spain: Vitoria-Gasteiz
Website: lantek.com

Good to know if you are moving

Lantek's headquarters is in Vitoria-Gasteiz, a mid-sized city in the Basque Country, offering a more relaxed lifestyle compared to Madrid or Barcelona.
The company works in English as its corporate language, making it accessible for international professionals who do not speak Spanish.
Lantek offers flexible working arrangements and a multicultural team, with employees from various European countries.
The company is a global leader in its niche, providing opportunities to work with cutting-edge Industry 4.0 technologies.
Spain's digital nomad visa and startup ecosystem make it relatively straightforward for international tech talent to relocate to the Basque Country.

In their own words

About the company & team

Lantek is a multinational of software solutions aimed at the industrial sector, focused on Industry 4.0 and digital transformation. With more than 400 professionals spread throughout the world, we have a large presence both nationally and internationally with offices in more than 15 countries. At Lantek, we want to transform industry, incorporating the latest technology to improve and optimize its processes.

All open roles at Lantek