Customer Relationship Coordinator

• A minimum of 2 years of prior experience is required.

• Good knowledge of office software tools.

The place where we demonstrate our purpose face to face. If you share this goal and your satisfaction comes from helping customers bring their ideas and projects to life, this is the place for you.

The Store Customer Relations Coordinator will be responsible for ensuring the best customer experience before, during, and after their visit to the store, in payment and through the various existing communication channels, by knowing and making available a complete offering of high-level personalized services defined by Store Management.

With the LRC, they propose action plans to the rest of the store. They are responsible for planning and organizing the day-to-day activities of the Customer Relationship team based on the needs of the store's activity and customer flow. They are responsible for promoting the various payment services within the store, facilitating customer autonomy, taking into account the company-wide strategy, as well as guaranteeing agile customer checkout.

• Coordinates their team to ensure excellent customer reception(welcoming) at the store entrance through initial contact. Ensuring an excellent customer experience.

• Listens to customer needs using the tools available at any given time, such as NPS, GMB, and RCO. And proposes, in coordination with the CRL, action plans to respond to the identified needs.

• Helps coordinate with the CRL the organization of the team to regularly conduct exit surveys with customers who did not make a purchase and, when possible, providing solutions to the customer in real time.

• Helps the CRL follow up on action plans derived from exit surveys with customers who did not make a purchase.