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Customer Relationship Leader

On-site in Lorca·Added today (last checked 3 Nov)

Leroy Merlin

308 open roles

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Our summary

Work mode: On-site, Lorca

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This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Exceptional work environment: At Leroy Merlin, we foster a collaborative
and transparent atmosphere. Here, your voice will be heard and valued.
Constant development: We believe in the ongoing training of our
employees so they can grow within the company.
Direct impact: Your work will not only impact the customer experience, but
also the development of your team and the evolution of the store.

WHY CHOOSE US?

A dynamic and united team: We value trust, teamwork, and
transparency. Here, mutual support is key.
Autonomy and responsibility: You will have the opportunity to lead, learn, and take on responsibilities in a flexible environment with great growth potential.
An ever-evolving sector: You will work in a sector full of opportunities, in an environment that never stands still and where you can always innovate and improve.

If you are ready for an exciting challenge and want to be part of a team that values personal and professional growth, we are waiting for you!

The role

JOIN LEROY MERLIN AS A CUSTOMER RELATIONSHIP LEADER AND TRANSFORM THE CUSTOMER AND TEAM EXPERIENCE

At Leroy Merlin, we are looking for a passionate and dynamic leader for the position of Store Customer Relationship Leader.
If you have experience in customer service, team development,
and a focus on excellence, this is your opportunity to take the next
step.

Your mission will be to ensure that our customers have an exceptional experience before, during, and after their visit to the store, through various communication channels. At the same time, you will lead and coordinate the team that makes this experience possible, ensuring that everyone works aligned with the objectives and established standards.

What you'll do

Main responsibilities

Manage the customer experience: You will work closely with the
Loyalty and Customer Insight teams to understand customer needs and offer them personalized solutions.
Lead and develop the team: You will be responsible for motivating and developing your team, ensuring that each member is aligned with the objectives and prepared to achieve them.
Coordinate internal communication: You will collaborate with the Store Manager and HRBP to create a positive work environment, promoting fluid communication between all departments.
Foster relationships on social channels: You will drive engagement with
customers through social media and promote services within the store.
Analyze data: You will use data to optimize services and ensure
compliance with established objectives.

About Leroy Merlin

Leroy Merlin is a French home improvement and DIY retail chain, part of the Adeo group, operating over 100 stores across Europe and Brazil. In Spain, Leroy Merlin runs a dense network of large-format stores (more than 90 outlets) under the banner of Leroy Merlin España, covering most provinces with a strong focus on home improvement, construction materials, and garden products. The company is a major employer in the Spanish retail sector, with a significant workforce in stores across the country.

For international professionals, Leroy Merlin España offers a distinctive retail environment with roles spanning sales, logistics, and project management. The company's Spanish operations are decentralized, with stores in nearly every autonomous community, from Madrid and Barcelona to smaller cities like León, Sagunto, and La Orotava. They hire for both store-based and support roles, and the work culture emphasizes customer service and operational efficiency. While Spanish is the working language, the company's scale and structure can offer opportunities for professionals with retail, logistics, or project management backgrounds.

Industry: Retail
Founded: 1923
Employees: 100,000–200,000
Headquarters: Lille, France
In Spain: Madrid, Barcelona, Seville and 37 more

Good to know if you are moving

Leroy Merlin operates a large network of stores across Spain, with a strong presence in many cities beyond Madrid and Barcelona, including smaller cities like León, Sagunto, and La Coruña.
The company is part of the Adeo group, a global alliance of home improvement retailers, which can offer international professionals opportunities for cross-border mobility.
Roles are often customer-facing and store-based, so Spanish language proficiency is typically required for most positions.
The company offers a wide range of roles, from sales and logistics to project management, which can be a good fit for professionals with different backgrounds.
Working hours and contracts vary by store and role, with many positions offering part-time or rotating schedules.

All open roles at Leroy Merlin