Section Leader

Important: The salary range indicated in this offer corresponds to a full-time position and is expressed as gross annual salary. Final compensation may be adjusted proportionally in the case of part-time employment and will be determined based on experience, skills, and conditions applicable to the position.

Do you want to be part of a team that feels like a family, where learning is constant, and you'll have the direct support of your manager and the opportunity to make a difference for our customers?

Join Brico Depôt!

At Brico Depôt, your mission is essential to the heart of our purpose: making home improvement accessible to everyone.

You will be the driving force behind our commercial operations, serving as the point of reference for our customers and supporting the Commercial Manager to ensure every day is a success.

Your role will be to ensure that every customer finds the best solution for their projects or renovations, offering an unmatched omnichannel shopping experience and directly contributing to their satisfaction and loyalty.

1. Exceptional Omnichannel Experience: You will provide high-quality customer service across all areas of our omnichannel model, offering solutions and achieving high satisfaction standards.

2. Customer Service Strategy: You will develop an effective service strategy, identifying the specific needs of each customer to provide personalized advice and foster their loyalty.

3. Customer Relationship Support: You will ensure excellent support throughout the entire sales and after-sales process, resolving any issues related to services, warranties, and delivery times.

4. Continuous Improvement: You will review customer satisfaction metrics with the manager to implement continuous improvement initiatives in service.

5. Issue Management: You will collaborate on managing issues arising from complaints, ensuring effective and satisfactory resolution for the customer.

6. Team Leadership: You will coordinate the team in daily tasks, supervising their performance to ensure goals are met and the store operates optimally.

1. A love for sales: If you are passionate about selling and making people happy, you are on the right track.

2. Outstanding Communication Skills: Your ability to communicate clearly and effectively will be essential to providing exceptional customer service.

3. Experience in Leadership Roles: Previous experience as a department manager in the sector or in large-scale retail, demonstrating strong leadership and people management skills.

4. Positivity, energy, and a team player mindset. If you are someone who is always on the move and constantly looking to improve, you will fit right in.

5. Good computer skills. If you can handle Word, Excel, and PowerPoint, everything will be easier for you.

If this sounds like you, and you want to join a family where learning never stops, your manager has your back, and you can help our customers make their homes even cooler.

Join Brico Depôt!

We are committed to Equal Opportunities, diversity, and inclusion, promoting fair, objective, and transparent selection processes. We encourage applications from all individuals who meet the job requirements, regardless of gender, age, origin, disability, sexual orientation, or gender identity.

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