Telemarketing Agent

🌍 Do you want to revolutionize the way we buy clothes? More personalized and sustainable?

🦸♂️🦸♀️ Would you like to develop your talent in a TOP-scale-up and work with the best professionals?
This could be your chance! At the Lookiero Outfittery Group, we are looking for a 🚀Telemarketing Agent🚀

This is a fixed-term position for 6 months, offering a flexible combination of two part-time roles (approx. 20 hours per week each) and one full-time role (40 hours per week). Working hours are between 8:30 AM and 8:00 PM, Monday to Saturday, with no shift work or mandatory weekend work, so you can balance your professional activity with your personal life.

Our goal
At the Lookiero Outfittery Group, we are driving the transformation of personalized online shopping, making it more accessible and inspiring for everyone.

Born from the merger of Lookiero and Outfittery - two pioneering companies in the industry - we have joined forces to become Europe's leading platform for personalized online shopping. Our mission is to empower thousands of customers, help them discover their full potential, and make their everyday lives a success.

With a growing presence across Europe and a team of over 600 employees, we are proud to shape the future of fashion through innovation, creativity, and purpose.

What does telemarketing mean at the Lookiero Outfittery Group?
As a Telemarketing Agent, you will:

• Call our existing customers on behalf of our stylists and use your sales skills to inspire them to order their next OUTFITTERY box.

• Aim to maximize customer loyalty and ensure that as many items as possible are kept (minimizing cancellations or full returns).

• Work in a telephone-based sales channel, clearly separate from styling and customer service.

• Focus conversations on motivating customers to receive a new shipment by presenting trends, collections, and styling options.

• Bring a high level of self-motivation and perseverance to achieve your goals.

• Outbound customer activation (B2C, existing customers)

• Inspire customers to reorder

• Discuss current needs and preferences

• Delight through new trends and collections

• Document conversations

• Create orders in the system, including customer preferences

• Review customer data (clothing size, etc.)

• Reliability and planning ability, as well as strong communication skills and an appropriate manner of expression

• Friendly and customer-oriented communication

• Enjoyment of customer contact (by phone)

• Sales-oriented mindset

• Basic IT skills

• High level of self-motivation and perseverance

1 - Group Discovery 🤝 An online session to meet the team, learn more about the role, and ask all your questions.

2 - Deep Dive & Case Study 💡 A one-on-one interview + a hands-on sales challenge to show your talent.

3 - The Offer ✉️ If it's a match, you're in! Welcome to the future of fashion.

What do we offer you?
📚 Training platform. We believe in continuous learning as the key to professional development - so you can reach your full potential and always stay up to date!

🛍️ Employee discounts. Of course, you get discounts on your purchases at Lookiero and Outfittery - also valid for friends and family.

🏠 Work-life balance. We are an "office-first" culture that values personal collaboration and offers you the flexibility to work from home.

🤩 Professional development. Individual development plan to grow within the Lookiero Outfittery Group.

💼 Your impact matters. You will see the impact of your ideas and work directly in the company. We encourage you (and expect it) to share your opinion (well-reasoned, of course!) At the same time, we give you freedom in implementing shared goals (OKRs).

👫 We are a team. With a culture of true collaboration and support, you will always find someone to help you solve challenges or simply have a nice conversation. Good vibes included!

At the Lookiero Outfittery Group, we welcome people of all backgrounds, identities, and sexual orientations. Come as you are and bring your authentic self to work.

If you want to become an important part of our team, see the impact of your work, and are curious to learn more about us and the position, then APPLY! 🚀

ENGLISH VERSION:

🌍 Do you want to revolutionise how we buy clothes in a more accessible, personalised and sustainable way?

🦸♂️🦸♀️ Would you like to develop your talent in a TOP-scale-up and work with the best professionals?

This could be your opportunity! At Lookiero Outfittery Group, we're looking for a🚀Telemarketing Agent🚀

This is a 6-month temporary position offering a flexible two part-time role (approximately 20 hours per week) and one full-time role (40 hours per week), with working hours between 8:30 a.m. and 8:00 p.m., Monday to Saturday, no shift work or mandatory weekends, allowing you to balance your professional drive with your personal life.

At Lookiero Outfittery Group we are leading the transformation of online personalised shopping, making it more accessible and inspiring for everyone.

Born from the merger of Lookiero and Outfittery - two pioneering companies in the industry - we have joined forces to create Europe's leading online personal shopping platform. Our mission is to empower thousands of customers, helping them discover their full potential and succeed in their everyday lives.

With a growing presence across Europe and a team of over 600 people, we are proud to shape the future of fashion through innovation, creativity and purpose.

As a Telemarketing Agent, you will:

• Call our existing customers on behalf of our stylists and use your sales skills to inspire them to order their next OUTFITTERY box.

• Aim to maximize customer retention, ensuring as many items as possible are kept (minimising cancellations or full returns).

• Work in a telephone-based sales channel, clearly distinct from styling and customer service.

• Focus conversations on motivating customers to receive a new shipment, showcasing trends, collections, and styling options.

• Bring a high level of self-motivation and persistence to achieve your goals.

What will your challenge be?

● Outbound customer activation (B2C, existing customers)
● Inspire customers to place another order
● Discuss current needs and preferences
● Inspire through new trends and collections
● Document conversations
● Create orders in the system, including customer preferences
● Verify customer data (clothing size, etc.)

• Native level of German

• Reliability and planning ability, strong communication skills, and an appropriate manner of expression

• Friendly and customer-oriented communication

• Enjoyment of customer interaction (phone-based)

• Sales-oriented mindset

• Basic IT skills

• High level of self-motivation and persistence

• 1 - Group Discovery 🤝 An online group session to meet the team, learn about the role, and ask us anything.

• 2 - Deep Dive & Case Study 💡 A 1-on-1 interview + a practical sales challenge to show us your talent.

• 3 - The Offer ✉️ If it's a match, you're in! Welcome to the future of fashion.
  

📚 Training Platform. We believe in training as a tool to evolve as a professional, to get the best out of you and to be always up to date!

🛍️ Employee Discounts. And of course, you will enjoy discounts on your purchases at Lookiero and Outfittery, valid for friends and family.

🏠 Work-Life Balance. We are an office-first culture that values face-to-face collaboration, but we offer the flexibility to work from home when you need it. We believe in balancing professional drive with your personal life.

🤩 Professional growth. Personal development plan to evolve within Lookiero Outfittery Group.

💼 Your impact will be tangible - and we empower people in the "how". Working in a scaleup, you will see the impact of your voice, ideas and work very clearly on our business. You will be encouraged (and required) to share your opinions (of course, in a well-argumented way!). We also believe in giving freedom on how to get to pre-agreed OKRs.

👫 We are one team. With a culture of true collaboration and support, you will find that everyone is always up to help you solve your challenges and have a friendly chat. Good vibes reign!

At Lookiero Outfittery Group we embrace all backgrounds, identities, and orientations. Come as you are and bring your authentic self to work.

If you want to be a key player in our team, see the impact of your work and are excited to learn more about us and the position, APPLY.

🌍 Möchtest du die Art und Weise revolutionieren, wie wir Kleidung kaufen? Personalisierter und nachhaltiger?

🦸♂️🦸♀️ Möchtest du dein Talent in einem TOP-Scale-up weiterentwickeln und mit den besten Fachleuten zusammenarbeiten?
Das könnte deine Chance sein! Bei der Lookiero Outfittery Group suchen wir eine*n 🚀Telemarketing Agent🚀

Es handelt sich um eine befristete Stelle für 6 Monate, die eine flexible Kombination aus zwei Teilzeitstellen (jeweils ca. 20 Stunden pro Woche) und einer Vollzeitstelle (40 Stunden pro Woche) bietet. Die Arbeitszeiten liegen zwischen 8:30 und 20:00 Uhr, montags bis samstags, ohne Schichtarbeit oder obligatorische Wochenendarbeit, sodass Sie Ihre berufliche Tätigkeit mit Ihrem Privatleben in Einklang bringen können.

Unser Ziel
Bei der Lookiero Outfittery Group bringen wir die Transformation des personalisierten Online-Shoppings voran und machen es für alle zugänglicher und inspirierender.

Entstanden aus dem Zusammenschluss von Lookiero und Outfittery - zwei Pionierunternehmen der Branche - haben wir unsere Kräfte gebündelt, um Europas führende Plattform für personalisiertes Online-Shopping zu werden. Unsere Mission ist es, tausende Kund*innen zu stärken, ihnen zu helfen, ihr volles Potenzial zu entdecken und ihren Alltag erfolgreich zu gestalten.

Mit einer wachsenden Präsenz in ganz Europa und einem Team von über 600 Mitarbeitenden sind wir stolz darauf, die Zukunft der Mode durch Innovation, Kreativität und Sinn zu gestalten.

Was bedeutet Telemarketing bei der Lookiero Outfittery Group?
Als Telemarketing Agent wirst du:

• Unsere bestehenden Kundinnen im Auftrag unserer Stylistinnen anrufen und mit deinen Vertriebsfähigkeiten dazu inspirieren, ihre nächste OUTFITTERY-Box zu bestellen.

• Darauf abzielen, die Kundentreue zu maximieren und sicherzustellen, dass möglichst viele Artikel behalten werden (Minimierung von Stornierungen oder Komplett-Retouren).

• In einem telefonbasierten Vertriebskanal arbeiten, klar getrennt von Styling und Kundenservice.

• Gespräche darauf ausrichten, Kund*innen zu motivieren, eine neue Lieferung zu erhalten, indem du Trends, Kollektionen und Styling-Optionen präsentierst.

• Ein hohes Maß an Eigenmotivation und Durchhaltevermögen mitbringen, um deine Ziele zu erreichen.

• Outbound-Kundenaktivierung (B2C, Bestandskund*innen)

• Kund*innen dazu inspirieren, erneut zu bestellen

• Aktuelle Bedürfnisse und Vorlieben besprechen

• Durch neue Trends und Kollektionen begeistern

• Gespräche dokumentieren

• Bestellungen im System erstellen, inklusive Kundenpräferenzen

• Kundendaten überprüfen (Kleidergröße etc.)

• Zuverlässigkeit und Planungsfähigkeit sowie starke Kommunikationsfähigkeiten und eine passende Ausdrucksweise

• Freundliche und kundenorientierte Kommunikation

• Freude am Kundenkontakt (telefonisch)

• Vertriebsorientierte Denkweise

• Grundlegende IT-Kenntnisse

• Hohes Maß an Eigenmotivation und Durchhaltevermögen

1 - Group Discovery 🤝 Eine Online-Session, um das Team kennenzulernen, mehr über die Rolle zu erfahren und alle deine Fragen zu stellen.

2 - Deep Dive & Case Study 💡 Ein Einzelinterview + eine praxisnahe Sales-Challenge, um dein Talent zu zeigen.

3 - Das Angebot ✉️ Wenn es passt, bist du dabei! Willkommen in der Zukunft der Mode.

Was bieten wir dir?
📚 Trainingsplattform. Wir glauben an Weiterbildung als Schlüssel zur beruflichen Entwicklung - damit du dein volles Potenzial entfalten und immer auf dem neuesten Stand bringen kannst!

🛍️ Mitarbeiterrabatte. Natürlich erhältst du Rabatte auf deine Einkäufe bei Lookiero und Outfittery - auch für Freund*innen und Familie gültig.

🏠 Work-Life-Balance. Wir sind eine "Office-first"-Kultur, die persönliche Zusammenarbeit schätzt und dir die Flexibilität bietet, von zu Hause aus zu arbeiten.

🤩 Berufliche Weiterentwicklung. Individueller Entwicklungsplan, um dich innerhalb der Lookiero Outfittery Group weiterzuentwickeln.

💼 Dein Einfluss zählt. Du wirst den Einfluss deiner Ideen und deiner Arbeit direkt im Unternehmen sehen. Wir ermutigen dich (und erwarten es auch), deine Meinung einzubringen (gut begründet natürlich!) Gleichzeitig geben wir dir Freiheit bei der Umsetzung gemeinsamer Ziele (OKRs).

👫 Wir sind ein Team. Mit einer Kultur echter Zusammenarbeit und Unterstützung findest du immer jemanden, der dir hilft, Herausforderungen zu lösen oder einfach ein nettes Gespräch zu führen. Gute Vibes inklusive!

Bei der Lookiero Outfittery Group heißen wir Menschen aller Hintergründe, Identitäten und sexuellen Orientierungen willkommen. Komm so, wie du bist, und bring dein authentisches Ich mit zur Arbeit.

Wenn du ein wichtiger Teil unseres Teams werden möchtest, den Einfluss deiner Arbeit sehen willst und neugierig bist, mehr über uns und die Position zu erfahren, dann BEWIRB DICH! 🚀

ENGLISH VERSION:

🌍 Do you want to revolutionise how we buy clothes in a more accessible, personalised and sustainable way?

🦸♂️🦸♀️ Do you want to develop your talent in a TOP Scale Up and collaborate with the best professionals?

This could be your opportunity! At Lookiero Outfittery Group, we're looking for a🚀Telemarketing Agent🚀

This is a 6-month temporary position offering a flexible two part-time role (approximately 20 hours per week) and one full-time role (40 hours per week), with working hours between 8:30 a.m. and 8:00 p.m., Monday to Saturday, no shift work or mandatory weekends, allowing you to balance your professional drive with your personal life.

At Lookiero Outfittery Group we are leading the transformation of online personalised shopping, making it more accessible and inspiring for everyone.

Born from the merger of Lookiero and Outfittery - two pioneering companies in the industry - we have joined forces to create Europe's leading online personal shopping platform. Our mission is to empower thousands of customers, helping them discover their full potential and succeed in their everyday lives.

With a growing presence across Europe and a team of over 600 people, we are proud to shape the future of fashion through innovation, creativity and purpose.

As a Telemarketing Agent, you will:

• Call our existing customers on behalf of our stylists and use your sales skills to inspire them to order their next OUTFITTERY box.

• Aim to maximize customer retention, ensuring as many items as possible are kept (minimising cancellations or full returns).

• Work in a telephone-based sales channel, clearly distinct from styling and customer service.

• Focus conversations on motivating customers to receive a new shipment, showcasing trends, collections, and styling options.

• Bring a high level of self-motivation and persistence to achieve your goals.

What will your challenge be?

● Outbound customer activation (B2C, existing customers)
● Inspire customers to place another order
● Discuss current needs and preferences
● Inspire through new trends and collections
● Document conversations
● Create orders in the system, including customer preferences
● Verify customer data (clothing size, etc.)

• Native level of German

• Reliability and planning ability, strong communication skills, and an appropriate manner of expression

• Friendly and customer-oriented communication

• Enjoyment of customer interaction (phone-based)

• Sales-oriented mindset

• Basic IT skills

• High level of self-motivation and persistence

• 1 - Group Discovery 🤝 An online group session to meet the team, learn about the role, and ask us anything.

• 2 - Deep Dive & Case Study 💡 A 1-on-1 interview + a practical sales challenge to show us your talent.

• 3 - The Offer ✉️ If it's a match, you're in! Welcome to the future of fashion.
  

📚 Training Platform. We believe in training as a tool to evolve as a professional, to get the best out of you and to be always up to date!

🛍️ Employee Discounts. And of course, you will enjoy discounts on your purchases at Lookiero and Outfittery, valid for friends and family.

🏠 Work-Life Balance. We are an office-first culture that values face-to-face collaboration, but we offer the flexibility to work from home when you need it. We believe in balancing professional drive with your personal life.

🤩 Professional growth. Personal development plan to evolve within Lookiero Outfittery Group.

💼 Your impact will be tangible - and we empower people in the "how". Working in a scaleup, you will see the impact of your voice, ideas and work very clearly on our business. You will be encouraged (and required) to share your opinions (of course, in a well-argumented way!). We also believe in giving freedom on how to get to pre-agreed OKRs.

👫 We are one team. With a culture of true collaboration and support, you will find that everyone is always up to help you solve your challenges and have a friendly chat. Good vibes reign!

At Lookiero Outfittery Group we embrace all backgrounds, identities, and orientations. Come as you are and bring your authentic self to work.

If you want to be a key player in our team, see the impact of your work and are excited to learn more about us and the position, APPLY.