Quantitative Researcher Intern (Customer Experience)

WHAT DO WE EXPECT FROM YOU?

Higher education in social or economic sciences, business,
statistics, or similar.

• Flexible Schedule (entry from 8:00 am to 9:30 am and exit from 5:00 pm to 6:30 pm), intensive working day on Fridays (from 8:00 am or 9:00 am until 2:00 pm / 3:00 pm) and most holiday vigils

• Possibility of Teleworking

• Discount on all our lines (Woman, Man, Kids, Teen & Home) in addition to a sample Market to renew your wardrobe twice a year

• Dining and kitchen service at the headquarters facilities. The company subsidizes part of the daily menu, as well as cafeteria items

• Flexible compensation with tax advantages: medical insurance, training, dining discount, nurseries, etc.

• Free company transport from Barcelona and Vallés

• Constant development opportunities with very varied challenges that generate learning on the job and specific courses based on your needs

• Workshops, meetups, communities of practice, team buildings, and company meetings regarding digital transformation, fashion, and our teams' activities

• Own medical service, physiotherapy service once a week, fitness room, and changing rooms in our central offices

• You will be part of a leading company in the fashion sector, dynamic, in full innovation, with great awareness and performing actions towards sustainability, with a close, inspiring, and ambitious work environment

WHAT DOES A QUANTITATIVE RESEARCHER DO AT MANGO?

You will be part of the Customer Experience team whose mission is to enhance a memorable customer experience by fostering a Customer Centric vision, while simultaneously detecting business opportunities that align with our values and brand positioning. The purpose of the Quantitative Researcher is to incorporate a quantitative vision into customer knowledge, helping to dimension our customers' motivations and barriers, as well as their feedback to our proposals.

In your day-to-day, you will contribute to:

• Designing, planning, and organizing quantitative research activities, whether of a recurring or ad-hoc nature.
• Ensuring the technical quality of research, both internally and externally, constantly evaluating its performance and proposing improvements.
• Designing and drafting questionnaires and other consumer research tools, both to explore ideas and to evaluate concepts.
• Analyzing large amounts of data, with a critical perspective, to transform them into valuable insights.
• Collaborating hand in hand with qualitative research teams, providing the quantitative vision to help build solid and complete insights about the consumer.
• Maintaining the necessary infrastructure to collect and distribute quality data within the organization.
• Supporting the development of the Voice of the Customer program, managing reports, ensuring the tool's functionality, and analyzing results.
• Communicating research results clearly and effectively to different teams, reporting findings and making concrete and constructive proposals.
• Collaborating in the transformation of the organization, fostering a people-centered culture through the cross-functional connection of teams and their alignment around customer needs and motivations.

We are looking for a

• We are looking for a person who is naturally empathetic, observant, and collaborative.
• It is important that you know and have put into practice different quantitative research methodologies.
• Ability to analyze data and translate it into business hypotheses.
• For us, it is essential that you have a good level of English (and we value other languages).
• Our team has a passion for people-centered design and radical collaboration; we like to stay up to date with the latest trends and we want you to be just as passionate as us, or even more.
• We want you to be an enthusiastic, proactive, and participative person with great excitement to contribute your experience and your ideas, and of course, a desire to learn.
  
  *IT WILL BE ESSENTIAL TO BE ABLE TO SIGN AN INTERNSHIP AGREEMENT FOR 6 MONTHS ON A FULL-TIME BASIS THROUGH A UNIVERSITY/SCHOOL THAT ISSUES AN OFFICIAL DEGREE - NOT YOUR OWN

We like you!