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Senior E-Commerce & Customer Experience Specialist

Hybrid in Barcelona·Added today (last checked 30 Oct)

Deichmann

41 open roles

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Our summary

Work mode: Hybrid, Barcelona
Contract: Permanent
English: Required
Other languages: German
Experience: 3+ years
Education: University degree
Benefits: Meal vouchers

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

University degree in Marketing, Business Administration, Commerce, Digital Business, or similar.
Minimum of 3 years of experience in positions related to E-Commerce.
Experience in the management and optimization of e-commerce platforms, with an orientation toward business, conversion, and continuous improvement.
Experience working with tools and platforms of the digital ecosystem (CRM, CMS, and web analytics), being able to interpret KPIs and transform data into business-oriented actions.
Sensitivity toward customer experience, UX, and conversion optimization.
High level of English. Knowledge of German will be positively valued.
Continuous improvement mindset, initiative, and results orientation.

Pay & benefits

What you'll get

Permanent contract.
Hybrid work model with up to 2 days of remote work per week.
Meal vouchers and social benefits.
Exclusive discounts for group employees.
Continuous training and professional development opportunities.
Be part of an international, dynamic, and collaborative environment.

The role

Are you passionate about e-commerce and do you want to have a real impact on digital business growth?

At Deichmann, we have spent more than 110 years bringing quality fashion and footwear closer to millions of people in Europe. What began in 1913 as a family business in Germany has become one of Europe's leading footwear retailers, with a presence in 36 countries, more than 4,700 stores, and a team made up of more than 50,000 professionals.

We are currently looking to hire a Senior E-Commerce & Customer Experience Specialist for our headquarters in Barcelona, with responsibility for the digital business in Spain and Portugal.

What you'll do

You will be responsible for driving the growth and optimization of the e-commerce business in Spain and Portugal, ensuring the correct functioning of our eShops, analyzing the performance of the digital channel, and identifying improvement opportunities based on data and our customers' experience.

Additionally, you will work closely with local and international teams to adapt global initiatives to the needs of our markets and continue improving the customer experience across all digital touchpoints.

Ensure the correct functioning of the eShops in Spain and Portugal.
Analyze and monitor the main KPIs of the e-commerce channel to identify growth and improvement opportunities.
Analyze user behavior and detect opportunities to optimize conversion, navigation, and the customer journey.
Propose initiatives aimed at boosting sales and the efficiency of the online business.
Coordinate projects and initiatives related to the development of the digital channel.
Perform benchmarking and monitor market trends and best practices.
Collaborate with areas such as Marketing, Logistics, IT, and Customer Service to drive digital business growth.
Work with international teams to adapt global initiatives to the Spanish and Portuguese markets.
Coordinate and monitor the Customer Service area and the providers involved in the service.
Analyze customer inquiries, needs, and feedback to identify improvement opportunities.
Detect friction within the customer journey and propose solutions aimed at improving the customer experience.
Define and monitor Customer Experience and Customer Service indicators.
Transform customer data and insights into actionable recommendations for the business.
Monitor existing omnichannel services.
Identify improvement opportunities between the online and offline experience.
Collaborate with different departments to guarantee a consistent customer experience across channels.

About Deichmann

Deichmann is Europe's largest footwear retailer, selling shoes, sneakers, and accessories across more than 4,600 stores in over 30 countries. Founded in 1913 in Essen, Germany, the family-owned company operates a vast network of physical stores supported by an e-commerce platform, with a strong focus on value-for-money and a wide product range for all ages.

In Spain, Deichmann operates a large network of retail stores in shopping centers and high streets across the country, with a significant presence in regions like Madrid, Barcelona, Andalusia, the Canary Islands, and the Balearic Islands. The company offers numerous part-time and full-time sales assistant roles, often with flexible hours, and is known for its structured training and development programs. For international professionals, Deichmann provides opportunities to work in a stable, multinational retail environment, with Spanish language skills typically required for customer-facing positions.

Industry: Footwear Retail
Founded: 1913
Employees: 40,000–50,000
Headquarters: Oppenheim, Germany
In Spain: Madrid, Barcelona, Seville and 7 more

Good to know if you are moving

Deichmann is Europe's largest shoe retailer, offering stable employment with a well-known brand.
Many roles in Spain are part-time (20-30 hours per week) with flexible scheduling, which can suit students or those seeking work-life balance.
Spanish language proficiency is typically required for customer-facing sales assistant roles.
The company has a strong presence in shopping centers across Spain, including in tourist-heavy areas like the Canary Islands and the Balearic Islands.
Deichmann offers structured training and development programs for retail staff, with potential for career progression.

All open roles at Deichmann