Deputy Store Manager

At Mango, we dress everything we do with passion. With roots in Barcelona and a presence in more than 120 countries, we inspire the world with creativity, innovation and authenticity.

Our multicultural team is the engine of our success. We are proud to take fashion further, connecting our unique style with people all over the world.

• Manage the daily operation of the store, including accounting, budgeting, hiring, discipline, and employee scheduling.

• Implement commercialization, financial administration, and supervision of the sales staff.

• Ensure the execution of all organizational policies at the store level to achieve projected sales and profit objectives.

• Provide instructions for the co-management of the store and department management.

• Advise and direct department management to resolve operational issues and improve department performance and conditions.

Previous experience and training

• Previous experience in the administration of daily store operations, including accounting, budgeting, hiring, and employee scheduling.

• Experience in the implementation of marketing strategies and financial administration at a store level.

• Experience in the supervision and direction of sales staff and department management.

• University education in areas related to administration, business management, or similar.

• Experience in the execution of organizational policies to achieve sales and profit objectives in a store environment.

Hard skills

• Inventory management and stock control.

• Financial and budgetary administration.

• Supervision and leadership of sales teams.

• Collaboration, teamwork, and communication

• Results orientation

• Problem analysis and resolution

Job metrics

Objective 1: Ensure the efficient and profitable operation of the store.
Metrics: Gross profit margin. Total operating cost. Monthly budget compliance.

Objective 2: Improve customer satisfaction and retention.
Metrics: Customer satisfaction index (NPS). Customer retention rate. Number of customer complaints/resolutions.

Objective 3: Optimize staff management and performance.
Metrics: Employee turnover rate. Employee satisfaction index. Number of training hours completed per employee.