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Customer Support Representative

Hybrid in Barcelona·Full-time·Added 12 days ago

Marlex Staffing

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Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Be near Barcelona for hybrid days
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

Contract through Marlex.
Hybrid work model.
Full-time position, Monday to Friday, from 9:00 AM to 6:00 PM.
Join a multinational company with a dynamic, innovative, and international environment.
Initial training and opportunities for professional development.

Requirements

What we're looking for

Previous experience in Customer Support, Technical Support, Help Desk, or similar customer service roles.
Analytical skills and a problem-solving orientation.
Strong communication skills, both verbal and written.
Ability to manage multiple incidents simultaneously while maintaining a high quality of service.
Organized, proactive, and able to prioritize tasks in a dynamic environment.
Quick learner with the ability to pick up new tools and applications easily.
Customer orientation and service vocation.

Nice to have

Experience with Salesforce or similar CRM tools.
Experience providing support via phone, chat, and email.
Proficient in Microsoft Office.
Previous experience in sectors such as technology, SaaS, hospitality, travel, or enterprise software.

Languages

Advanced level of English, both spoken and written. Other languages such as French, German, Italian, or Spanish will be positively valued.

The role

Customer Support Representative

As a Customer Support Representative, you will provide first-level functional and technical support to international clients, ensuring agile, professional, and solution-oriented assistance.

What you'll do

Manage customer incidents and requests through CRM tools, ensuring proper follow-up and resolution within established deadlines.
Provide support to clients via phone, chat, and email, ensuring an excellent experience across all communication channels.
Analyze, diagnose, and resolve functional and technical issues related to the company's solutions.
Escalate complex cases to the appropriate specialized teams and follow up until resolution.
Keep clients informed about the status of their incidents throughout the entire process.
Collaborate closely with different internal departments to ensure effective case resolution.
Identify recurring issues and propose improvements to optimize internal processes and enhance the customer experience.
Contribute to updating the knowledge base by documenting solutions and best practices.
Provide warm, professional, and customer-focused service in every interaction.

About Marlex Staffing

Marlex Staffing is a staffing and recruitment agency operating in Spain, specializing in connecting industrial and agricultural professionals with employers across the country. The company focuses on placing workers in roles such as logistics, manufacturing, agricultural transport, and technical maintenance, serving as a bridge between job seekers and companies in sectors like food production, industrial manufacturing, and agricultural services.

With its headquarters in Vic, Catalonia, Marlex Staffing has a strong presence across Spain, particularly in industrial and agricultural hubs. For international professionals, the agency offers an entry point into the Spanish labor market, with roles that often require Spanish language skills and a willingness to work in hands-on, operational environments. The company's work culture is practical and field-oriented, reflecting the blue-collar nature of the positions it fills, and it is a relevant option for those seeking immediate employment in Spain's industrial and agricultural sectors.

Industry: Staffing
Website: marlex.net

In their own words

About the company & team

At Marlex we are collaborating with an important multinational technology company in the search for a Customer Support Representative to join their Customer Care team in Barcelona.

If you enjoy resolving issues, working with technology, and providing excellent customer service in an international environment, we want to meet you!

All open roles at Marlex Staffing