Customer Service Representative French and Dutch

Hybrid in Barcelona·Added 2 days ago

Coty

20 open roles

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Overview

Job details

Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.
Dutch
The ad asks for Dutch, or counts it in your favour.
Be near Barcelona for hybrid days
No relocation package mentioned.
Upper secondary (Bachillerato)
“High school diploma or equivalent.” — per the ad.

Pay & benefits

What you'll get

This is a unique role with a genuine opportunity to make an impact. You'll get to work in a diverse environment with a team of professionals who are passionate about the work they do and know how to have some fun along the way.

Coty's global omni-working policy provides the option to work up to 50% of your month remotely. We believe that a more flexible philosophy of remote working will give everyone the freedom to choose what works for their individual circumstances and empower them to always perform at their best.

Requirements

What we're looking for

As a customer-focused professional with strong analytical and communication skills, you thrive in a fast-paced and diverse environment. You are collaborative, results-oriented, and comfortable working to deadlines as part of a team.

High school diploma or equivalent.
Strong analytical skills.
Customer service experience.
Effective communication skills.
Fluency in French and Dutch plus English
Fluency in Microsoft Office and SAP
Delivering results.
Working to deadlines and as part of a team.

If you're ready to support and shape the future of beauty, we want you on our team!

The role

CUSTOMER SERVICES REPRESENTATIVE FRENCH & DUTCH SPEAKING
Location: Barcelona, Spain

We are looking for a Customer Service Representative to join our Supply Chain team in Barcelona. The role serves as the first point of contact for customers across multiple markets, delivering exceptional service, managing orders to invoice, resolving enquiries efficiently, and working collaboratively with Planning, Logistics, Transportation and Commercial teams to support customer satisfaction and operational performance.

OPTIMIZE, ENABLE, INNOVATE!

As our Customer Service Representative, you play a critical role in delivering customer service across multiple markets, managing order-to-invoice processes, coordinating with cross-functional teams, ensuring adherence to standard operating procedures, and providing accurate information, documentation, and operational insights to support customer satisfaction and supply chain performance.

You will be reporting to Customer Service Manager (Hub), and you will manage:

What you'll do

First level customer and commercial care and support in the local language.
Respond promptly and professionally to customer enquiries through multiple communication channels.
Provide information and resolve customer issues as required.
Document customer interactions within the relevant systems.
Manage all order types through the order-to-invoice process and ensure invoices are stored appropriately.
Synchronize daily operations with Planning and Logistics to optimize product availability and requested delivery dates.
Coordinate with SSC Credit Management for blocked orders and escalate when release schedules are not met.
Manage returns and refusals, including analysis, processing and follow-up activities.
Follow the standard operating model, SOPs and working instructions accurately.
Provide documentation required for month-end revenue recognition reconciliations.
Support DDS meetings by providing information to Customer Service Managers in the Hub and local markets.
Provide information and input for internal and external audits.
Participate in team meetings, training sessions and performance reviews, and suggest process improvements based on recurring customer issues or trends.

About Coty

Coty is a global beauty company that develops, manufactures, and markets fragrances, cosmetics, and skin care products. With a portfolio that includes iconic brands such as CoverGirl, Rimmel, Max Factor, and a wide range of licensed fragrances from fashion houses like Gucci, Burberry, and Calvin Klein, Coty operates in over 150 countries and is one of the largest beauty companies in the world. The company is headquartered in New York City and has a significant global footprint, including manufacturing and commercial operations across Europe.

In Spain, Coty has a notable presence with offices in Barcelona, which serves as a key hub for its European operations, particularly in areas like supply chain, finance, and IT. The company's Spanish operations are part of its broader EMEA structure, and it employs a diverse workforce that often includes international professionals. Coty's work culture emphasizes innovation, diversity, and sustainability, making it an attractive employer for those looking to build a career in the beauty industry in Spain.

Industry: Cosmetics
Founded: 1904
Employees: 10,000–15,000
Headquarters: New York City, USA
In Spain: Barcelona
Website: coty.com

Good to know if you are moving

Coty's Barcelona office is a major European hub, offering opportunities in supply chain, marketing, and finance for international professionals.
The company operates in over 150 countries, providing a global career network and potential for international mobility.
Coty is committed to sustainability and has set ambitious goals for reducing its environmental impact, which may appeal to professionals interested in corporate responsibility.
The company's diverse brand portfolio offers exposure to both mass-market and prestige beauty segments, providing a broad industry experience.
Coty has a strong focus on innovation and digital transformation, creating opportunities for professionals with skills in e-commerce and data analytics.

In their own words

About the company & team

Our people make us who we are. They are the brightest minds bringing the boldest ideas to life every day. If you're the kind of person who refuses to settle, if you want to think bigger, learn faster and go further than you ever thought possible - we'd love to hear from you.

Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion to create a more open, inclusive, and diverse workplace where all employees can be their authentic self

All open roles at Coty