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Customer Support Specialist

Hybrid in Barcelona·Full-time·Added 2 days ago

Payhawk

7 open roles

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Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Be near Barcelona for hybrid days
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.

About Payhawk

Payhawk is a global spend management platform that combines corporate cards, expense management, accounts payable, and reimbursements into a single solution. Founded in 2018, the company has grown rapidly, serving over 3,000 customers across 35+ countries and raising significant funding (over $100M) to fuel its expansion. Its platform is used by finance teams to automate and control company spending, with a strong focus on international scalability.

Payhawk has a significant presence in Spain, with its Barcelona office serving as a key hub for product, engineering, and commercial teams. The company operates with a hybrid work model and a diverse, international team, making it an attractive destination for professionals looking to work in a fast-paced fintech scale-up. For international hires, Payhawk offers relocation support and a culture that values autonomy and impact, with opportunities to work across global markets.

Industry: Fintech
Founded: 2018
Employees: 500–1,000
Headquarters: London, UK
In Spain: Barcelona
Website: payhawk.com

Good to know if you are moving

Payhawk's Barcelona office is a major hub for engineering and product roles, offering a vibrant tech scene and a Mediterranean lifestyle.
The company supports international hires with relocation assistance and visa sponsorship for eligible roles.
Work culture is hybrid, with a focus on flexibility and work-life balance, common in Spanish tech hubs.
English is the primary working language, making it accessible for non-Spanish speakers.
Payhawk has a global client base, offering opportunities to work on international projects and with diverse teams.

In their own words

About the company & team

Payhawk is one AI-powered spend management platform for scaling businesses - corporate cards, expense management, procurement, and accounts payable, unified in one place. We serve finance teams across 32+ countries, cutting month-end close time and reconciling 99.7% of transactions with zero manual touch. AI runs through the platform as core infrastructure, not a bolted-on feature - and we hire the top 1% of talent in every function to keep building it that way.

Why Payhawk
Payhawk, where the bold builders make an impact.

We're not a family, we're a high-performance team - and that's deliberate. We debate, ideate, and push each other to be better, because the best ideas come from direct feedback. We've already made history as Bulgaria's first unicorn, but the ambition doesn't stop there: if you want to grow fast - own it; do not wait for it.

Give: Honest opinions, real ownership, a focus on outcomes.
Get: A front-row seat to a market leader in one of the fastest-moving industries.

About the role

Providing our customers with the best support in using our products is fundamental to our success. This needs to be accomplished by not only being extremely responsive but equally proactively reaching out to our customers to solve issues before they become problems. Strong technical acumen, natural curiosity and excellent communication skills are fundamental for this role.

Responsibilities

• Respond to customer queries in a timely and accurate way via email or chat (Intercom)
• Troubleshoot technical issues
• Analyze and report product malfunctions.
• Proactively engage with customers to solve issues before they become problems
• Follow up with customers to ensure their technical issues are resolved.
• Identify customer needs and help customers use specific features.
• Share feature requests and effective workarounds with team members.
• Gather customer feedback and share with our Product, Sales and Marketing teams.
• Update our internal databases with information about technical issues and useful discussions with customers.
• Collaborate with our Product team in keeping our help center articles maintained.
• Keep constant communication with our external stakeholders and collaborators via email and phone.
• Own our physical cards' delivery tracking system.
• Work closely with our Customer Success Specialists and Implementation Managers on customer activation and retention.
• Take the extra mile to engage customers.

Requirements
- At least 2 years of customer support experience, preferably within payments or finance
- Fluent Spanish and English
- Experience working with case/ticket management systems (Salesforce, Jira etc)
- Excellent communication and problem-solving skills
- Ability and willingness to work independently and within a team
- Proactive attitude and attention to detail
- Multi-tasking abilities
Company Benefits

• 30 days holiday paid leave
• Competitive compensation package
• Exchange policy to another Payhawk office (London, Amsterdam, Paris, Berlin, Barcelona and Vilnius)
• Flexible working hours and opportunity to work from home
• Regular team-wide events
• Opportunity to use the Payhawk product

Applications: please note we only accept CVs in English

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.