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Customer Experience Staff

On-site in Benalmádena Costa·Added 6 days ago

McDonald's Spain

826 open roles

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Overview

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Benalmádena Costa
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

✅ What do we offer?

Ongoing training paid for by the company.
Real opportunities for development and career growth.
A dynamic, inclusive, and motivating work environment.
Flexible schedule.
Being part of one of the most recognized brands in the world.

Do you like helping others and making every visit special?
Then you could be the next Customer Experience Person at McDonald's!
Apply now and join our team! ⭐

Requirements

What we're looking for

Profile we are looking for:

Positive attitude and a vocation for service.
Great communication and customer service skills.
Empathetic, resourceful, and proactive person.
Willingness to work in a team and in a dynamic environment.
Easy smile, natural kindness, and a liking for interacting with children and families.
Previous experience in customer service is valued (not essential).
Most of our customers are foreigners, so English would be a plus.

The role

Job description:

At McDonald's, we are looking for a Customer Experience Person (PEC) who will be the first point of contact for our customers and ensure an exceptional experience from the moment they enter the restaurant until they leave.

Your main mission will be to create a welcoming, close, and cheerful atmosphere, ensuring that every customer feels welcomed, heard, and attended to.

What you'll do

What will you do on a day-to-day basis?

Receive and welcome customers with a smile.
Help customers place their orders and resolve doubts about the menu.
Ensure that families and children have a pleasant experience.
Manage incidents or complaints proactively and kindly.
Supervise the dining area so that it is always clean and in order.
Collaborate with the restaurant team to offer fast and quality service.
Detect opportunities for improvement in the customer experience and propose solutions.
Offer our promotions and new products to be discovered to customers.

About McDonald's Spain

McDonald's is the world's largest fast-food restaurant chain, operating over 40,000 locations in more than 100 countries. In Spain, McDonald's is a major quick-service restaurant employer, with hundreds of restaurants across the country, from large cities to coastal towns. The company's operations in Spain are managed through a network of franchisees and corporate locations, offering roles in restaurant management, customer service, and food preparation.

For international professionals, McDonald's Spain offers widespread entry-level and management opportunities in a structured, globally recognized environment. The company is known for its training programs and career progression, with many managers starting as crew members. Spanish language skills are typically required for customer-facing roles, but the company's global brand and standardized operations make it a familiar and accessible employer for newcomers to Spain.

Industry: Fast Food
Founded: 1940
Employees: 100,000+
Headquarters: Chicago, USA
In Spain: Madrid, Barcelona, Sevilla and 7 more
Website: mcdonalds.es

Good to know if you are moving

McDonald's Spain operates over 500 restaurants across the country, providing opportunities in many cities and towns.
The company offers structured training and career advancement programs, with many managers promoted from crew positions.
Spanish language proficiency is typically required for customer-facing roles, but the global brand and standardized procedures ease the transition for international staff.
McDonald's Spain is known for its inclusive hiring practices, including roles specifically for people with disabilities.
Positions are often part-time and flexible, making them accessible for those relocating or studying in Spain.

All open roles at McDonald's Spain