Working Student AI Agents Platform Support

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

The project

We aim to enable AI agents within a CRM platform used globally by Merck Healthcare's Commercial and Field Force teams in their daily activities. The agents will be developed in an AWS environment and will leverage existing analytics platforms.

The role

Support the team in developing, testing, and rolling out new AI-powered features, including conversational and agentic AI. You will work closely with developers and the project lead, gaining hands-on exposure to how AI/LLM features are built and validated in an enterprise pharma environment. Typical responsibilities include:

• Support manual and exploratory testing of new features (e.g., the AI chat panel, agent responses) and document results/bugs in Azure DevOps
• Support to build and deploy Agentic AI workflows that are integrated with the global CRM ecosystem
• Help prepare, clean, and organize content/data used to populate and validate the vector database for AI agent content
• Help optimize the agents to ensure the outcomes will generate business value for the CRM end users
• Assist with writing and maintaining test cases, user documentation, and internal how-to guides
• Implement solutions in an agile development team, tracking and updating tickets (status, notes, screenshots) in Azure DevOps
• Support basic research tasks (e.g., comparing tool options, summarizing documentation)

Who we are looking for

• Currently enrolled in a degree program (e.g., Computer Science, Information Systems, Business Informatics, or related field)
• Practical Python programming skills, with a basic understanding of object-oriented programming principles, common design patterns, and modern development practices
• Basic knowledge of large language models and agentic AI frameworks or SDKs (e.g., OpenAI or Anthropic Python libraries, LangChain, Langraph), gained through coursework, personal projects, or internships
• Strong attention to detail and willingness to document work clearly
• Comfortable learning new tools quickly (e.g., Azure DevOps)
• Reliable, organized, and able to work independently on well-defined tasks
• Very good written and verbal communication skills in English
• Nice to have: Basic understanding of cloud architectures; initial exposure to AWS services such as AWS Glue, Athena, Step Functions, or Lambda is an advantage
• Nice to have: Prior exposure to Veeva Vault, CRM, or pharma/life sciences data

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!