Cybersecurity Technician – Palo Alto Cortex XDR

• Opportunity to join a growing company with a strong focus on technological innovation.
• A collaborative and professional work environment where your contribution will be valued.
• Access to continuous training and professional development in the field of cybersecurity.
• Participation in challenging, high-impact projects.

We are looking for a Cybersecurity Technician with practical and demonstrable experience in the Palo Alto Cortex XDR platform. This role is fundamental to strengthening our anti-malware security team and ensuring proactive and reactive protection against emerging threats. Your work will be essential to detect, analyze, and mitigate threats, ensuring operational continuity and the information security of our clients.

• Palo Alto Cortex XDR Operation and Support: Administer, operate, and provide continuous technical support to the Palo Alto Cortex XDR platform, ensuring its correct functioning and availability.
• Alert and Threat Analysis: Exhaustively monitor and analyze alerts generated by Cortex XDR, identifying malware patterns, suspicious activity, and possible security breaches on endpoints.
• Incident Investigation and Escalation: Perform the initial investigation of detected security incidents, documenting findings and escalating complex cases to specialized teams according to established procedures.
• Agent Management: Actively support the deployment, update, and troubleshooting of issues related to Cortex XDR agents across different systems and devices.
• Policy and Exclusion Tuning: Collaborate in the definition, implementation, and fine-tuning of security policies and exclusions within Cortex XDR, optimizing detection and minimizing false positives.
• Documentation and Coordination: Keep technical documentation regarding the platform, procedures, and incident findings up to date. Effectively coordinate response and mitigation actions with the Information Security and Systems teams.
• Continuous Improvement: Actively participate in identifying opportunities for improvement in security processes and tools, contributing to the constant evolution of our cybersecurity posture.