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Customer Success Manager - Flemish speaker

Hybrid in Madrid·Full-time·Added 22 days ago

Still open when we checked on 3 Oct

MotorK

2 open roles

Overview

Job details

  • Full-time

    Per the ad.

  • Hybrid

    Office and home days — the ad has the split.

  • A relocation package

    Help with the move, per the ad.

Requirements

  • Have the right to work in Spain

    MotorK doesn't mention sponsorship in the ad.

  • Work in English

    English is required, per the ad.

  • French

    The ad asks for French, or counts it in your favour.

  • Flemish

    The ad asks for Flemish, or counts it in your favour.

  • Be near Madrid for hybrid days

    A relocation package offered.

Benefits

  • Meal vouchers

    A restaurant card or tickets, per the ad.

Skills

Nice to have

Requirements

What we're looking for

Our ideal Customer Success Manager will have previous experience in Sales, Account Management, or Customer Success (ideally within a SaaS or digital product environment) and digital marketing strategy knowledge.

As well as:

  • Previous experience in account management or customer success, with a strong plus for end-to-end customer onboarding ownership.
  • Deep understanding of the B2B automotive dealer sector and web technologies (CMS, SEO concepts) or SaaS industry.
  • Project management mindset with proven ability to bridge business requirements and technical delivery teams.
  • Exceptional stakeholder management, communication, and relationship-building skills.
  • Native Flemish speaker, fluency in French and English.
  • A proactive, goal-oriented approach with a passion for digital technologies and automotive innovation.

Pay & benefits

What you'll get

  • Salary range: 40k-50k depending on experience
  • Commission plan: between 10 and 20% of fixed salary
  • Relocation support package
  • Meal Vouchers (for each day worked) 8€
  • ECO Vouchers
  • Hospitalisation Insurance
  • Mobile phone and SIM
  • Three days of onboarding in our Milan office, with evening team building event
  • Bi-monthly appointment for collaboration days, with free breakfast in the office
  • Modern centrally located office, with gym onsite
  • Internal training paths and support with external education
  • Diverse and dynamic environment, with plenty of opportunity to grow and make an impact
  • Company benefits including discounts on famous brands

The role

MotorK. Driving the AI revolution in automotive.

MotorK is Europe's leading sales and marketing technology company for the automotive sector. We build AI-powered tools: from CRM and inventory management to predictive analytics and digital advertising, that help manufacturers and dealerships sell smarter and deliver better customer experiences. 90% of European automotive manufacturers run on our SparK Platform, alongside 6,000+ dealerships across the continent.

We move fast, we think big, and AI is at the core of everything we do, not as a buzzword, but as the engine behind every product decision we make. We're building a team of people who are genuinely curious about AI, who experiment with it, push it, and find new ways to use it to solve real problems.

We're looking for a Customer Success Manager to join our Customer Success team to be based in our Antwerp office. This role would require a relocation to Belgium.

What you'll do

The Customer Success Manager role will cover a wide range of account management, onboarding, and client growth tasks, as it liaises with the Delivery, Sales, and Product teams. The Customer Success Manager will:

  • Serve as the primary reference point for clients throughout their entire lifecycle with MotorK, taking full account management ownership.
  • Own the customer onboarding journey from contract signature to successful product go-live, ensuring product activation aligns with the dealer's digital strategy and signed SLA.
  • Conduct structured onboarding sessions, translate client requirements into clear delivery briefs, and manage cross-functional execution.
  • Drive adoption, prevent churn, and execute upselling/cross-selling activities to meet individual and team revenue goals.
  • Provide ongoing digital marketing, lead generation, and lead management expertise using the DealerK Method.
  • Track and report on key account metrics, including NPS, retention, time-to-go-live, and product adoption rates.

How you'll work

  • Permanent contract, full time
  • Monday - Friday
  • Hybrid role with occasional field trips
  • Location: Antwerp

Hiring process

  • HR interview - AI fluency assessment (English)
  • Hiring Manager interview (French, Dutch)
  • Peer interview / skills assessment (French, Dutch)
  • C-level interview (English)

About MotorK

MotorK is a technology company specializing in digital solutions for the automotive retail industry. The company provides a cloud-based platform that helps car dealerships and manufacturers manage their operations, from customer relationship management to inventory and sales processes. MotorK's platform is designed to digitize and streamline the entire car buying and selling journey, offering tools for lead generation, marketing automation, and data analytics to automotive businesses across Europe.

MotorK has its global headquarters in Milan, Italy, and has established a presence in Spain, where it is actively hiring for its growing operations. The company's work culture is international and tech-driven, making it an attractive option for professionals with experience in SaaS, automotive, or enterprise sales looking to relocate to Spain. With a focus on the European automotive market, MotorK offers international hires the opportunity to work in a fast-paced, innovative environment at the intersection of technology and the automotive sector.

Founded
2015
Employees
100–500
Headquarters
Milan, Italy
In Spain
Madrid
Website
motork.io

Good to know if you are moving

  • MotorK is headquartered in Milan, Italy, and has a growing presence in Spain, making it a viable option for international professionals looking to relocate to the Spanish market.
  • The company operates in the automotive technology sector, a niche but expanding industry in Spain, offering opportunities for those with experience in SaaS or enterprise software.
  • MotorK's platform is designed for the European market, so international hires can expect to work in a multicultural environment with English as a common working language.
  • The company is actively hiring for enterprise roles in Spain, indicating a commitment to building its local team and investing in the Spanish market.

In their own words

Additional information

MotorK is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MotorK are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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