Dispute Specialist

On-site in Mallorca·Full-time·Added 8 days ago

Otis

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Overview

Job details

Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
Otis doesn't mention sponsorship in the ad.
Work on-site in Mallorca
No relocation package mentioned.
Have 3+ years of experience
Mid-level role.
Driving licence (B)
EU licences are valid in Spain; most others only for six months after you become resident.
University degree
“Formación superior en área Administración, economía o finanzas.” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

To succeed in this role, we require:

EDUCATION: Higher education in Administration, Economics, or Finance. Higher or specialized training in commercial management and/or collections management is recommended.

EXPERIENCE: Minimum of 3 years of experience in AR, C2C, Collections, dispute management, and billing incident functions.

OFFICE SKILLS: Proficiency in Ms Office 365.

LANGUAGES: English is a plus.

A valid class B driver's license is required.

The role

San Vicente De Paul 22, 07010 PALMA DE MALLORCA, Spain

Would you like to be part of a stable sector with many career opportunities?

OTIS, a national and global leader in the elevator sector, is hiring a Dispute Specialist for Mallorca.

The main objective is to efficiently manage the complete (end-to-end) dispute cycle within the C2C process, ensuring the correct resolution of incidents, continuous process improvement, and compliance with the KPIs established in C2C Spain.

What you'll do

Comprehensive management of disputes from creation to final resolution.
Registration, analysis, and classification of disputes according to established codes.
Ensuring dispute quality through:
Correct use of dispute codes.
Complete and adequate documentation.
Clear and detailed comments that facilitate tracking.
Continuous follow-up of open disputes, ensuring compliance with defined SLAs.
Prioritization of disputes based on their impact on debt and their age.
Collaboration with internal teams (Cash Application, Billing, Sales, Operations, and Finance) for the agile resolution of incidents.
Identification of root causes and proposal of corrective actions to prevent recurrences.
Compliance with monthly and annual dispute objectives (volume, age, and resolution).
Collaboration with the collections team to unblock disputed invoices and facilitate debt recovery, with a special focus on provisions.
Support in the negotiation and follow-up of agreements related to disputes.
Coordination with Genpact/Collections or other stakeholders to ensure correct incident management.
Contributing to the improvement of dispute resolution times.
Participation in periodic meetings with Genpact/Collections and internal teams.
Follow-up on agreements reached in meetings and updating the status of actions.
Proactive communication with stakeholders regarding the status of relevant disputes.
Escalation of critical incidents or blockers affecting the collection process.
Preparation of the necessary supporting documentation for dispute resolution.
Support in the preparation of legal files in case of litigation or legal escalation.
Analysis of dispute trends (by customer, type, and origin).
Identification of improvement opportunities in upstream processes (billing, contracts, operations).
Participation in continuous improvement initiatives and optimization of the C2C process.
Collaboration in the standardization of processes and best practices.
Updating and monitoring of dispute reports:
Volume, age, and resolution ratios.
Support in the preparation of monthly reports (disputes, impact on accounts receivable, and provisions).
Use of tools such as Excel and Power BI for analysis and monitoring.
Ensuring the quality and consistency of reported data.

Date Posted

2026-08-24

Country

Spain

About Otis

Otis is the world's largest elevator and escalator manufacturer, designing, manufacturing, installing, and servicing elevators, escalators, and moving walkways for buildings worldwide. The company, a subsidiary of United Technologies Corporation (now part of RTX Corporation), operates across more than 200 countries and territories, with a workforce of over 69,000 employees globally. Otis has a long-standing reputation as an industry pioneer, having installed the world's first safety elevator in 1853 and continuing to lead in vertical transportation technology.

In Spain, Otis has a significant presence with offices in Madrid, Barcelona, and other major cities, and is actively hiring for a wide range of technical, commercial, and engineering roles. The company's Spanish operations are a key part of its EMEA (Europe, Middle East, and Africa) region, and they offer opportunities for international professionals in fields such as engineering, project management, and finance. Otis is known for its strong focus on safety, innovation, and career development, making it an attractive option for those looking to build a career in the elevator and escalator industry in Spain.

Industry: Elevators
Founded: 1853
Employees: 50,000–100,000
Headquarters: Farmington, USA
In Spain: Madrid, Barcelona, Valencia and 36 more
Website: otis.com

Good to know if you are moving

Otis is a global company with a strong presence in Spain, offering numerous technical and engineering roles across the country.
The company provides extensive training and development programs for its employees, including international professionals.
Otis is known for its strong safety culture and commitment to innovation in the elevator and escalator industry.
As a subsidiary of RTX Corporation, Otis offers the stability and resources of a large multinational corporation.
International hires may find opportunities for cross-border projects and career mobility within the EMEA region.

In their own words

About the company & team

¿Te gustaría unirte a una verdadera empresa internacional, impulsada por el talento, que valora la Seguridad, la Ética, la Calidad, la Innovación y las Oportunidades para los Empleados?

We are looking for committed professionals, for whom safety is a priority, who are comfortable working in teams or independently, who are curious and adaptable.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.