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Credit & Collections Executive
On-site in Mallorca·Full-time·Added 3 days ago
What they offer
Full-time hours
Per the ad.
What they ask for
Have the right to work in Spain
HBX Group doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Work on-site in Mallorca
No relocation package mentioned.
The role
The Credit & Collections Executive is responsible for managing collections and reducing credit risk across an assigned customer portfolio. The role ensures the timely collection of outstanding debt, supports cash flow performance, resolves invoice-related queries, and maintains accurate customer account reconciliations. Working closely with customers and internal teams, the successful candidate will help improve collection efficiency while maintaining strong client relationships.
What you'll do
- Proactively collect outstanding debt through emails, calls, and collection campaigns.
- Monitor customer accounts to ensure timely payments and reduce overdue balances.
- Manage and recover difficult-to-collect debt through negotiation and payment plans.
- Investigate and resolve invoice, payment, and account-related queries.
- Collaborate with internal departments to clarify billing discrepancies and support timely payment.
- Reconcile customer payments and account balances accurately.
- Maintain up-to-date records of collections activities and payment status.
- Support cash flow management by minimizing bad debt exposure and financial risk.
Skills & Experience
At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference..
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Requirements
What we're looking for
- Previous experience in Accounts Receivable, Credit Control, Collections, or a similar finance role.
- Experience managing customer debt and payment recovery processes.
- Strong understanding of account reconciliations and cash collection procedures.
- Excellent communication and negotiation skills.
- Ability to build positive relationships with customers while managing difficult conversations.
- Strong problem-solving and attention to detail.
- Good organizational skills with the ability to manage multiple accounts and deadlines.
- Proficiency in Microsoft Excel and financial systems.
- Ability to work collaboratively with internal stakeholders across Finance and Operations.
Languages
- Fluent English, written and spoken; additional languages are advantageous.
How they hire
3 steps3 interviews
Register your interest
Introduction to HBX Group
With Talent Acquisition team · Phone call
A chance, following your application, for you to learn more about HBX Group. During this initial phone interview with a member of our Talent Acquisition team you can ask about the opportunity itself and share with us what you're looking for.
Opportunities to shine
With our leaders
Meet one or more of our leaders to discuss your skills and expertise and ask questions about what your future might look like at HBX Group. Depending on the role itself, this step may include more than one meeting with us and sometimes an assessment.
Is it a match?
Now it's time for us both to decide whether we're right for each other. We want to be the right fit for you, as much as you for us - a match where we both thrive.
- All applications are reviewed by a member of our Talent Acquisition team and you should hear feedback within a week.
- You can check the status of your application via the Homepage of your candidate account.
About HBX Group
HBX Group is a global travel technology company headquartered in Palma, Spain, operating at the intersection of travel and technology. The company provides a comprehensive suite of B2B solutions for the travel industry, including accommodation, transport, and ancillary services, connecting travel sellers with a vast inventory of hotel stock worldwide. With a workforce of over 2,000 employees, HBX Group is a significant player in the global travel ecosystem, serving clients in over 190 countries.
In Spain, HBX Group has its headquarters in Palma de Mallorca, with a substantial presence in Madrid and Barcelona. The company's work culture is international and dynamic, with English as the working language, making it an attractive destination for international professionals. They offer a range of roles from engineering and product to corporate functions, and their careers page highlights a commitment to innovation and technology, particularly in areas like AI adoption and data analytics.
- Industry
- Travel Technology
- Founded
- 2001
- Employees
- 1,000–5,000
- Headquarters
- Palma, Spain
- In Spain
- Palma, Madrid, Barcelona
- Website
- hbxgroup.com
Good to know if you are moving
- English is the working language, making it accessible for international professionals.
- The company has a global presence with offices in multiple countries, offering international career opportunities.
- They have a strong focus on technology and data, with roles in AI, engineering, and data science.
- The company offers a diverse range of roles from engineering to corporate functions, suitable for various professional backgrounds.
- Headquartered in Palma de Mallorca, a popular destination for international professionals.
In their own words
About the company & team
HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
HBX Group is the world's leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our "global approach, local touch" philosophy.
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