Engagement Operations Specialist

Hybrid in Barcelona·Full-time·Added 8 days ago

Preply

52 open roles

Apply

Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.
A relocation package
Help with the move, per the ad.

Requirements

Have the right to work in Spain
Preply doesn't mention sponsorship in the ad.
Be near Barcelona for hybrid days
A relocation package offered.
Have 5+ years of experience
Mid-level role.

Pay & benefits

What you'll get

An open, collaborative, dynamic and diverse culture;
A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development;
A competitive financial package with equity, leave allowance and health insurance;
Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub
Access to free mental health support platforms;
Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health;
The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!).

Requirements

What we're looking for

Hands-on experience planning and running complex events or programs that reached thousands of people, inside a team with real stakeholders and dependencies, not a small pilot managed informally
5+ years of experience is a reference point, but what matters more: have you actually planned, run, and landed something like this yourself
Comfortable both executing someone else's plan with precision and taking full ownership of a project that has no plan yet
Ability to build working trust with a new team fast, repeatedly, without formal authority to fall back on
Strong stakeholder management and cross-functional collaboration skills, internal teams and external partners
Analytical skills: comfortable pulling insight from research and focus groups, and using data to measure whether a program actually worked
Strong written and spoken communication skills, with sharp judgment on tone
Ability to build AI systems and workflows that replace repetitive manual work
Proven experience in...

Nice to have

Strong user empathy: you understand how the programs you run affect a tutor's ability to earn and feel supported
Familiarity with a learning management system such as Docebo, 360Learning, or Thinkific
Experience in professional development or marketplace environments
Experience in content creation, including learning content, and content ops.

The role

We power people's progress.

At Preply, we're all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it's creating real impact.

We've just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we're only getting started. As a category-defining company, we're shaping what the future of learning looks like at global scale.

Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day.

Meet the team!

What you'll do

Own the operational part of all tutor-facing programs and projects end to end, for example running the annual tutor conference and the team's webinar series: source speakers, coordinate logistics, track what worked
Drive new engagement projects end to end: From ideation to delivery
Own the operational side of community activities: contests, awards, and story collections that keep tutors engaged
Support Academy's LMS migration: coordinating the content shift, reviewing content, and building an AI workflow to speed it up
Run focus groups, light research and data analysis to improve tutor experience across the channels and Preply
Set up a reporting cadence that tracks how your programs are performing
Tutor engagement programs that deliver real value to the tutors who take part, across community, learning, and product launches.
Tutor sentiment and trust: tutors feel motivated and want to keep coming back
Tutor voice reaching the people who need it, so research and focus groups shape real decisions
An operational backbone solid enough that the team moves fast and every program lands on time, whatever the scale

Hiring process

5 steps4 interviewsa task to do

Chat with Talent Acquisition
With Talent Acquisition team
Share your experience, what drives you and why Preply, why now.
Preliminary tech test
Not every role
For tech and product roles, a short test before the hiring team interviews.
Interviews with the hiring team
With hiring team
A series of interviews with potential colleagues going deep into your experience and hard skills.
Final task
A case study, peer programming session or deeper technical discussion to show how you think through problems.
Culture Champion interview
With a Culture Champion
Meet one of Preply's Culture Champions to check principles fit.

Talent Acquisition briefs you on what the final task involves and how to succeed.

About Preply

Preply is a global online learning platform that connects students with private tutors for personalized language lessons and academic tutoring. Founded in 2012, the company has grown into a major EdTech player, operating a marketplace that spans over 180 countries and offers instruction in dozens of languages, with a significant focus on English learning. The platform leverages technology to match learners with tutors based on their goals, schedule, and budget, and has become a prominent destination for both learners seeking flexible education and tutors seeking income.

Preply's Spanish headquarters is located in Barcelona, a key hub for its European operations and a significant part of its global expansion. The company's workforce is highly international, with a strong emphasis on engineering, data science, and product roles, making it an attractive option for international professionals looking to relocate to Spain. The Barcelona office operates as a central tech and product hub, and the company's culture is described as dynamic, data-driven, and remote-friendly, with a strong focus on AI and machine learning applications in education.

Industry: EdTech
Founded: 2012
Employees: 500–1,000
Headquarters: Brookline, USA
In Spain: Barcelona
Website: preply.com

Good to know if you are moving

Preply's workforce is highly international, with employees from over 50 countries, making it a common destination for expats.
The company offers fully remote and hybrid work options, which can facilitate a relocation to Spain.
Barcelona is a major tech hub in Europe, and Preply's office there is central to its product and engineering teams.
The company's official working language is English, easing the transition for international professionals.
Preply has a strong focus on AI and data science, offering roles for senior engineers and data scientists in its Barcelona hub.

In their own words

About the company & team

The Supply Engagement team owns how Preply changes tutor behaviour at scale, through three channels: communications, community, and academy. You'll report directly to the Senior Manager of Supply Engagement and be part of a team of six.Some quarters you'll be making already-set plans happen operationally, for example a webinar series, networking event or a contest in the community. Other times, something new lands with no owner yet, and you take it on fully, end to end. Every project exists for one reason: to make tutors happier, help them succeed, or surface what they're telling us so we can improve our product, programs, and policy.

Care to change the world - We are passionate about our work and care deeply about its impact to be life changing.
We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.
Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.
Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen.
Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently.
Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.
Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks.
Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.
Challenge, disagree and commit - We value open and candid communication, even when we don't fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made.
One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress.

Additional information

Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.

All open roles at Preply