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Cash Operations and Customer Service Manager

On-site in Madrid·Part-time·Added 2 days ago (last checked 13 Oct)

Prosegur

454 open roles

Overview

Work mode
On-site, Madrid
Contract
Permanent contract, part-time hours

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Minimum of 1 year of experience in similar positions, preferably in cash management or customer service in financial environments.
  • Demonstrated skill in cash handling and knowledge of related procedures.
  • Excellent communication skills and a vocation for customer service.
  • Organized, methodical person with great attention to detail.
  • Ability to work both independently and as part of a team.
  • Basic knowledge of IT and office automation.
  • Availability to work part-time.

Nice to have

  • Currency exchange offices.
  • Foreign currency management.
  • Ticket offices.
  • Cashier operations in retail or banking.
  • Cash management and balancing.
  • Collections and payments.
  • Basic accounting knowledge.
  • Handling of POS terminals.
  • Events 

Education & certifications

  • Intermediate level of Microsoft Office, especially Excel.
  • English is a plus.

The role

Prosegur, a leading company in the security sector, is looking to add a Cash Operations and Customer Service Manager to its team to join our project in Madrid. If you have experience in cash handling and enjoy interacting with customers, this is your opportunity.

At Personal2Cash, part of Prosegur, we are looking for a proactive and responsible professional to manage cash operations, primarily providing service at Cecabank and occasionally collaborating in other services within the business area. This is a stable opportunity for professionals who enjoy working with cash and providing exceptional customer service.

What you'll do

  • Rigorous and secure management of cash-related operations.
  • Personalized and efficient customer service, resolving their inquiries and needs.
  • Processing of transactions and daily cash reconciliations.
  • Collaboration with the team to ensure the smoothness and efficiency of operations.
  • Maintenance of necessary documentation and records.
  • Compliance with security protocols and procedures established by the company.
  • Active participation in the continuous improvement of operational processes.

How you'll work

  • Location: Madrid.
  • Contract: Permanent from day one.
  • Working day: Part-time, 100 hours per month.
  • Schedule: Mainly Monday to Friday, with a usual afternoon shift (14:00 to 18:30). Occasionally, extended hours will be required (08:00 to 18:30). All overtime worked will be paid.
  • Training: Paid and adapted to the needs of the position.
  • Uniform: Provided by the company.
  • Benefits: Solid team with an excellent working environment. Possibility of growth and professional development within a leading and expanding company.

If you are a manager with a passion for cash and customer service, and you are looking for a stable project with a future, we want to meet you!

Prosegur promotes equal opportunities and values diversity in its team.

Competencies and skills

  • Excellent customer orientation.
  • Ability to manage queues and high-traffic periods.
  • Good presentation and professional attitude.
  • People skills and the ability to build trust.
  • Organizational and coordination skills.
  • Teamwork.
  • Proactivity and dynamism.
  • Flexibility and adaptability to change.
  • Ability to take on responsibilities.
  • Transparency and integrity in the performance of duties.

Availability and mobility

The main service will be Cecabank, although the selected person may occasionally collaborate in other services to cover:

  • Vacations.
  • Medical leave.
  • Operational reinforcements.
  • Special events.
  • Audits.
  • Ticket office services.

Therefore, the following is required:

  • Occasional availability for 24/7 services.
  • Occasional availability to work weekends when the service demands it.
  • Flexibility for travel within the Community of Madrid.
  • Having a car or motorcycle to facilitate mobility is valued.

About Prosegur

Prosegur is a global security services company headquartered in Madrid, Spain, operating in 36 countries across 5 continents. With over 180,000 employees and 2025 sales of 4,930 million euros, it provides security solutions through four business lines: Alarmas (residential and business alarms), Seguridad (hybrid security combining people, technology, and data), Cash (cash logistics and management), and AVOS Tech (technology solutions for process management). The company celebrated its 50th anniversary in 2026 and is listed on the Spanish stock exchange.

In Spain, Prosegur has a strong presence with job opportunities across numerous cities, including Madrid, Barcelona, Valencia, Seville, Zaragoza, and many others. The company offers a range of roles from security guards and technicians to corporate positions in finance, IT, and data analysis. Prosegur emphasizes innovation and employee development, providing training through its corporate university and offering competitive salaries and benefits. For international professionals, the company's global footprint and diverse service lines present opportunities in a highly regulated sector that adapts to local legislation.

Industry
Security Services
Founded
1976
Employees
100,000+
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Valencia and 26 more

Good to know if you are moving

  • Prosegur is headquartered in Madrid, Spain, and has a significant presence across the country, with job openings in many Spanish cities.
  • The company operates in 36 countries, offering potential for international mobility and a global career.
  • Prosegur provides training through its corporate university, supporting professional development for employees.
  • Job opportunities range from security operations to corporate roles in finance, IT, and data analysis, catering to diverse professional backgrounds.
  • The company is listed on the Spanish stock exchange, indicating financial stability and transparency.

In their own words

About the company & team

We are looking for a person with a vocation for service, committed, responsible, and eager to be part of a stable, long-term project.

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