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Technical Support Manager

On-site in Madrid·Added 2 days ago

Still open when we checked on 9 Oct

Prosegur

460 open roles

Overview

Requirements

  • Have the right to work in Spain

    Prosegur doesn't mention sponsorship in the ad.

  • Work on-site in Madrid

    No relocation package mentioned.

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Minimum of 1 year of experience managing teams.
  • Previous experience in ARC (Alarm Receiving Centre) environments or security services.
  • Technical knowledge in installations and electronic security systems.
  • Experience in analysis, diagnosis, and resolution of technical incidents.
  • Advanced proficiency in office tools.
  • Organizational, planning, and priority management skills.
  • Autonomy in decision-making.
  • Communication skills and customer orientation.

Nice to have

  • Experience or knowledge in GMS, PACOM, CS+, and SPIDER platforms.
  • Security Guard TIP (Identity Certificate).
  • Security Director TIP (Identity Certificate).
  • Training as an Occupational Risk Prevention (PRL) Technician.

The role

We are looking to hire a Technical Support Manager who will take on the coordination and supervision of technical services linked to security systems, guaranteeing the correct functioning of the facilities, the adequate management of incidents, and compliance with the service levels agreed upon with the client.

The selected person will act as a technical and operational reference, combining team management with incident coordination and direct communication with the client, being capable of operating with autonomy in decision-making and in the daily management of the service.

What you'll do

Their main functions will include:

  • Coordination, monitoring, and support for the technical teams assigned to the service.
  • Comprehensive management of technical incidents, from initial diagnosis to resolution and closure.
  • Monitoring of service indicators and preparation of activity reports.
  • Direct communication with the client, guaranteeing fluid communication and adequate management of their needs and expectations.
  • Coordination with internal areas to ensure the correct execution of maintenance, installations, and corrective actions.
  • Supervision of the correct functioning of electronic security systems and associated platforms.
  • Identification of improvements in operational processes and proposal of corrective and preventive actions.
  • Ensuring compliance with established quality procedures and standards.

About Prosegur

Prosegur is a global security services company headquartered in Madrid, Spain, operating in 36 countries across 5 continents. With over 180,000 employees and 2025 sales of 4,930 million euros, it provides security solutions through four business lines: Alarmas (residential and business alarms), Seguridad (hybrid security combining people, technology, and data), Cash (cash logistics and management), and AVOS Tech (technology solutions for process management). The company celebrated its 50th anniversary in 2026 and is listed on the Spanish stock exchange.

In Spain, Prosegur has a strong presence with job opportunities across numerous cities, including Madrid, Barcelona, Valencia, Seville, Zaragoza, and many others. The company offers a range of roles from security guards and technicians to corporate positions in finance, IT, and data analysis. Prosegur emphasizes innovation and employee development, providing training through its corporate university and offering competitive salaries and benefits. For international professionals, the company's global footprint and diverse service lines present opportunities in a highly regulated sector that adapts to local legislation.

Industry
Security Services
Founded
1976
Employees
100,000+
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Valencia and 26 more

Good to know if you are moving

  • Prosegur is headquartered in Madrid, Spain, and has a significant presence across the country, with job openings in many Spanish cities.
  • The company operates in 36 countries, offering potential for international mobility and a global career.
  • Prosegur provides training through its corporate university, supporting professional development for employees.
  • Job opportunities range from security operations to corporate roles in finance, IT, and data analysis, catering to diverse professional backgrounds.
  • The company is listed on the Spanish stock exchange, indicating financial stability and transparency.
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