Primary school teacher for Language and Literature subjects. The role includes managing the school library and leading reading animation activities. The position is located in Murcia.
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88,000+ live jobsIT Support Technician – User Service (Helpdesk)
On-site in València·Full-time·Added 4 days ago
Still open when we checked on 8 Oct
Overview
Job details
Full-time
Per the ad.
Requirements
Have the right to work in Spain
Grupo CEU doesn't mention sponsorship in the ad.
Work on-site in València
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.
Vocational training (FP Grado Medio)
“Titulación universitaria o Formación Profesional en Informática, Sistemas o Tecnologías de la Información.” — per the ad.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
- Minimum of 2 years of experience in technical support, helpdesk, or IT user support positions.
- Experience in incident management and the use of ticketing tools.
- Resolution of incidents in equipment, systems, applications, and connectivity.
- Knowledge of networks, user environments, and technical support.
- Ability to analyze technical problems and provide effective solutions.
Nice to have
- Knowledge of ticketing tools (GLPI, ServiceNow, Jira, or similar).
- Previous experience in educational or institutional environments.
- Additional knowledge in basic systems or network administration.
Education & certifications
- University degree or Vocational Training in Computer Science, Systems, or Information Technologies.
The role
We are looking to hire an IT Support Technician - User Support (Helpdesk) to serve the university community, ensuring the correct functioning of equipment, applications, and communications.
What you'll do
- Provide technical support to internal users, in person, remotely, or by telephone.
- Manage, register, and track incidents using ticketing tools, controlling their status (open, closed, or cancelled) and resolution times.
- Diagnose, analyze, and resolve incidents related to equipment, applications, connectivity, and user environments.
- Escalate incidents to other technical areas when necessary, ensuring adequate communication and follow-up.
- Provide technical support in classrooms and guarantee the operability of teaching technological resources.
- Participate in the installation and configuration of IT equipment, including telephony, cabling networks, and other technological elements, following established standards.
- Support the maintenance and support of the network (cabling, wifi), telephony, and perimeter security, contributing to ensuring service stability.
- Collaborate in the management and control of IT assets (hardware and software), including support in procurement processes.
- Identify recurring incidents and propose improvements to optimize the service and prevent future problems.
Skills
- Service vocation and user orientation.
- Results orientation and deadline compliance.
- Analytical thinking and problem-solving ability.
- Teamwork and collaboration with technical areas.
- Proactivity and continuous improvement.
About Grupo CEU
Grupo CEU is one of Spain's largest private educational institutions, operating a network of universities, schools, and vocational training centers under the Fundación San Pablo CEU. It encompasses the CEU Cardenal Herrera University, CEU San Pablo University, and CEU Fernando III University, along with numerous primary and secondary schools across Spain, offering a wide range of programs in health sciences, humanities, engineering, and business.
With a strong presence in Madrid, Valencia, Elche, Murcia, and Vitoria, Grupo CEU is a significant employer for educators and academic professionals in Spain. The institution values academic excellence and innovation, and it actively recruits both Spanish and international faculty, particularly for roles requiring English proficiency. For international professionals, CEU offers opportunities to teach in a prestigious private education network, with positions ranging from university professors to school teachers and vocational trainers.
- Founded
- 1933
- Employees
- 1,000–5,000
- Headquarters
- Madrid, Spain
- In Spain
- Madrid, Valencia, Elche and 2 more
- Website
- ceu.es
Good to know if you are moving
- Grupo CEU operates multiple campuses across Spain, including Madrid, Valencia, Elche, Murcia, and Vitoria, offering various teaching opportunities.
- Many teaching positions require or prefer English proficiency, making it accessible for international educators.
- The group includes universities, schools, and vocational training centers, providing a wide range of academic roles.
- CEU is a private Catholic institution, and its educational approach is based on Christian humanism.
- International candidates may need to validate their degrees and obtain Spanish teaching qualifications, depending on the role.
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