Lead Data Platform & Technical Office
Tecdata Engineering3d ago
Lead the definition and implementation of a Data Technical Office focused on governance and industrialization.
€60kRemote from SpainBlue Card threshold
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87,000+ live jobsTechnical Support Manager N1/N2
Hybrid in Madrid·Added 4 months ago
This job was published 4 months ago
Still open when we checked on 26 Sept
Tecdata Engineering
1416 open roles
Overview
Job details
Hybrid
Office and home days — the ad has the split.
Requirements
Have the right to work in Spain
Tecdata Engineering doesn't mention sponsorship in the ad.
Be near Madrid for hybrid days
No relocation package mentioned.
Have 2+ years of experience
Mid-level role.
University degree
“Titulación universitaria STEM.” — per the ad.
This job was automatically translated to English.
Requirements
What we're looking for
STEM university degree.
Computer Engineering, Telecommunications, or similar.
Degrees in Business Administration, Economics, or similar will also be valued.
Experience:
Junior Profile: between 2 and 4 years.
Senior Profile: between 5 and 7 years.
Experience in technical support and incident management.
Leadership and team coordination skills.
Nice to have
Training or certifications in Big Data.
Training or knowledge in Artificial Intelligence.
The role
We are looking for an N1/N2 Technical Support Manager to coordinate, supervise, and guarantee the correct provision of technical support services. You will be responsible for the operational monitoring of the service, incident management, and the coordination of support teams, ensuring compliance with the agreed service levels.
What you'll do
Supervise and lead N1 and N2 technical support teams.
Manage and coordinate the resolution of incidents, requests, and inquiries.
Perform continuous monitoring of service activities.
Guarantee compliance with procedures and service levels.
Coordinate communication between users, clients, and technical teams.
Prepare monitoring reports and service evolution reports.
Identify opportunities for improvement and process optimization.
Desired profile
Professional with leadership capacity, service orientation, organizational skills, and experience in the coordination of technical support teams within corporate environments.
About Tecdata Engineering
Tecdata Engineering (TECDATA ENGINEERING) is a technology consulting and services provider specialized in global technology projects, with a portfolio covering custom software development, legacy modernization, managed services, cloud infrastructure, Salesforce, cybersecurity (including SOC, pentesting and NIS2 compliance), and data & AI services, alongside IT talent services such as headhunting and staff augmentation. The company reports being founded in 2012 with around 500 employees ("Compañeros 500") and 5M in billing, and forms part of a broader technology consulting group with more than 550 consultants across 5 countries. It states it is present in major economic sectors including banking, telecommunications, and insurance.
In Spain, Tecdata Engineering hires across multiple locations including Madrid, Barcelona, and Bilbao, with a significant share of openings marked "Completamente remoto" (fully remote) or hybrid. Its careers portal organizes vacancies into departments such as Desarrollo y QA, Ciberseguridad, Cloud, DevOps, Sistemas y Producción, Gestión de Proyectos, Comercial, and RRHH, and current openings range from COBOL and mainframe-adjacent banking roles to data engineering, Salesforce, SAP, cybersecurity, and air traffic management QA. For international professionals considering a move to Spain, the volume of remote-eligible roles across the country is notable, though the company's careers and website content is published in Spanish.
- Industry
- IT Services
- Founded
- 2012
- Employees
- 500
- Website
- tecdata.es
Good to know if you are moving
- Many openings are advertised as fully remote within Spain, e.g. "Senior Data Scientist – GCP Madrid · Completamente remoto" and "ML ENGINEER Madrid · Completamente remoto".
- Hiring activity in Spain includes Madrid, Barcelona, and Bilbao, with hybrid and on-site arrangements depending on the role.
- The company reports around 500 employees ("Compañeros 500") and was founded in 2012.
- It is part of a technology consulting group with more than 550 consultants operating in 5 countries.
- Its client sectors include banking, telecommunications, and insurance, so many roles involve regulated, enterprise-grade environments.
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