Retention Team Leader Madrid (National Scope)

On-site in Madrid·Added yesterday

Prosegur

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Overview

Requirements

Have the right to work in Spain
Prosegur doesn't mention sponsorship in the ad.
Work on-site in Madrid
No relocation package mentioned.
Upper secondary (Bachillerato)
“Bachillerato, FP II o formación académica de nivel superior.” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

We are looking for professionals with experience in managing commercial teams to implement a door-to-door sales strategy focused on customer retention.

We are seeking a sales professional with leadership skills, a results-oriented mindset, and experience in managing and developing commercial teams.

✅ It is essential to have availability for continuous travel throughout the national territory. Although the main office is located in Madrid, the role involves weekly travel to different provinces in Spain, requiring high geographical mobility and the ability to work in dynamic, on-the-move environments.

Nice to have

CRM proficiency.
Advanced Excel.
- Knowledge of Datamart.

Education & certifications

- High school diploma, vocational training (FP II), or equivalent higher education.

The role

Movistar Prosegur Alarmas (MPA), a joint venture between Telefónica and Prosegur, is a leader in the alarm sector in Spain, providing homes, businesses, and commercial establishments with trusted security based on the most advanced solutions on the market. MPA currently has a customer base of 450,000, which has more than doubled since the creation of the joint venture in 2020.

Do you identify with our purpose? Are you passionate about challenges and ready to take your professional career to the next level?

Today is your opportunity to join our Team of Teams as a Retention Team Manager. We want you to be part of a strategically important national project focused on customer retention, working on-site.

What you'll do

- Provide initial onboarding and support to new team members, conveying our corporate values.
- Allocate work zones and ensure the proper condition, care, and maintenance of the material resources provided to the sales team.
- Manage the commercial team by planning and coordinating the actions of the personnel under your responsibility, following and adapting the Company's Retention and Loyalty policy to achieve the business objectives.
- Take responsibility for the development of the team's commercial results in the area of retention: daily planning, definition and communication of objectives, ongoing support, and continuous follow-up, all within the Company's commercial policy.
- Conduct periodic and thorough analysis of the achievement of the objectives set for your team and jointly evaluate the actions taken to reach them, providing the necessary information and support for their success.
- Identify potential areas for improvement and the training needs of each team member to boost their professional development and improve business results.
- Coordinate and carry out commercial accompaniment visits in different provinces, ensuring the correct implementation of the national retention strategy.

How you'll work

📍 The main office for this position is located in Madrid. However, this is a nationwide role that requires frequent travel across different provinces in Spain. The selected candidate will travel regularly, practically every week, accompanying and coordinating commercial activities in the various territories where the team operates.

Valuable knowledge

🧑🏻‍🤝‍🧑 If you want to be part of the Movistar Prosegur Alarmas team, apply for this vacancy and start your adventure with us.

We look forward to meeting you! 🚀

About Prosegur

Prosegur is a global security services company headquartered in Madrid, Spain, operating in 36 countries across 5 continents. With over 180,000 employees and 2025 sales of 4,930 million euros, it provides security solutions through four business lines: Alarmas (residential and business alarms), Seguridad (hybrid security combining people, technology, and data), Cash (cash logistics and management), and AVOS Tech (technology solutions for process management). The company celebrated its 50th anniversary in 2026 and is listed on the Spanish stock exchange.

In Spain, Prosegur has a strong presence with job opportunities across numerous cities, including Madrid, Barcelona, Valencia, Seville, Zaragoza, and many others. The company offers a range of roles from security guards and technicians to corporate positions in finance, IT, and data analysis. Prosegur emphasizes innovation and employee development, providing training through its corporate university and offering competitive salaries and benefits. For international professionals, the company's global footprint and diverse service lines present opportunities in a highly regulated sector that adapts to local legislation.

Industry: Security Services
Founded: 1976
Employees: 100,000+
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Valencia and 26 more
Website: prosegur.com

Good to know if you are moving

Prosegur is headquartered in Madrid, Spain, and has a significant presence across the country, with job openings in many Spanish cities.
The company operates in 36 countries, offering potential for international mobility and a global career.
Prosegur provides training through its corporate university, supporting professional development for employees.
Job opportunities range from security operations to corporate roles in finance, IT, and data analysis, catering to diverse professional backgrounds.
The company is listed on the Spanish stock exchange, indicating financial stability and transparency.

All open roles at Prosegur