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Telephone & Digital Channel Sales Manager - Call Center

On-site in Madrid·Full-time·Added 9 days ago

Prosegur

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Overview

Job details

Permanent contract
Full-time hours.

Requirements

Have the right to work in Spain
Prosegur doesn't mention sponsorship in the ad.
Work on-site in Madrid
No relocation package mentioned.
Have 2+ years of experience
Mid-level role.
Upper secondary (Bachillerato)
“Formación Académica requerida: Bachillerato, FP II o formación académica de nivel superior.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

📑What do we offer?

Permanent contract.
Full-time.
Private Security Collective Bargaining Agreement.
Fixed salary + high commissions.
Development opportunities within a major Company.

Requirements

What we're looking for

🙋 ♀️What profile are we looking for?

Required education: High school diploma, vocational training (FP II), or higher education qualification.
2 years of demonstrable experience as a call center supervisor or in a similar supervisory role in telephone sales services.
Proficiency in MS Office and call center equipment/software programs.
Strong communication and interpersonal skills,
Results-oriented mindset.
Excellent organizational and leadership skills.

The role

🌍"Caring for people and businesses to make the world a safer place, while staying at the forefront of innovation" is what has driven us for over 40 years.

And we do this by using the most cutting-edge technologies (AI, IoT, Data Science, Blockchain, etc.) to offer disruptive solutions through our five business lines: Security, Cash, Cipher, and AVOS.

Movistar Prosegur Alarmas (MPA), a Joint Venture between Telefónica and Prosegur, is a benchmark in the alarm sector in Spain, providing homes, businesses, and commercial establishments with trusted security based on the most advanced solutions on the market. MPA currently has a customer base of 450k, which has more than doubled since the creation of the JV in 2020.

Do you identify with our purpose? Are you passionate about challenges and ready to take your professional career to the next level? Today you have the opportunity to do so by joining our Team of Teams at Movistar Prosegur Alarmas as a Telesales Team Leader.

We need to bring on a person focused on organizing and directing sales staff, evaluating the team's work to maximize their performance.

We are looking for a profile with strong communication skills who is capable of leading and motivating. Organized, reliable, and with a results-oriented mindset.

What you'll do

👨 💻What will your duties be?

Helping set goals and periodically evaluating agents' performance.
Participating in the selection and training of the agent team.
Providing ongoing support and feedback to the team.
Measuring performance using key metrics such as call abandonment, call waiting, sales effectiveness, calls handled per hour, etc.
Continuously improving processes and procedures to increase productivity and customer satisfaction.
Preparing performance and results reports.

Hiring process

🧑🏻 🤝 🧑If you want to be part of the Movistar Prosegur Alarmas team, apply for this vacancy to start your adventure with us! We can't wait to meet you!

#MPAJobs

About Prosegur

Prosegur is a global security services company headquartered in Madrid, Spain, operating in 36 countries across 5 continents. With over 180,000 employees and 2025 sales of 4,930 million euros, it provides security solutions through four business lines: Alarmas (residential and business alarms), Seguridad (hybrid security combining people, technology, and data), Cash (cash logistics and management), and AVOS Tech (technology solutions for process management). The company celebrated its 50th anniversary in 2026 and is listed on the Spanish stock exchange.

In Spain, Prosegur has a strong presence with job opportunities across numerous cities, including Madrid, Barcelona, Valencia, Seville, Zaragoza, and many others. The company offers a range of roles from security guards and technicians to corporate positions in finance, IT, and data analysis. Prosegur emphasizes innovation and employee development, providing training through its corporate university and offering competitive salaries and benefits. For international professionals, the company's global footprint and diverse service lines present opportunities in a highly regulated sector that adapts to local legislation.

Industry: Security Services
Founded: 1976
Employees: 100,000+
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Valencia and 26 more
Website: prosegur.com

Good to know if you are moving

Prosegur is headquartered in Madrid, Spain, and has a significant presence across the country, with job openings in many Spanish cities.
The company operates in 36 countries, offering potential for international mobility and a global career.
Prosegur provides training through its corporate university, supporting professional development for employees.
Job opportunities range from security operations to corporate roles in finance, IT, and data analysis, catering to diverse professional backgrounds.
The company is listed on the Spanish stock exchange, indicating financial stability and transparency.

All open roles at Prosegur