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In-person Customer Retention Specialist

On-site in Córdoba·Full-time·Added 4 days ago

Prosegur

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Overview

Job details

Permanent contract
Full-time hours.

Requirements

Have the right to work in Spain
Prosegur doesn't mention sponsorship in the ad.
Work on-site in Córdoba
No relocation package mentioned.
Driving licence and own vehicle
EU licences are valid in Spain; most others only for six months after you become resident.

This job was automatically translated to English.

Pay & benefits

What you'll get

We value our employees and offer:

Permanent contract, full-time. 📅
Competitive fixed salary plus attractive performance-based bonuses. 💰
Ongoing training plan and professional development opportunities within the company. 📚
Joining a dynamic and professional team in a leading company in its sector.
The necessary tools to carry out your duties effectively.
The opportunity to be part of a company with a strong social and ethical commitment.

Requirements

What we're looking for

To fit this role, we require that you have:

Previous experience of at least 1 year in customer service, retention, loyalty, or sales positions, preferably in cold calling or door-to-door environments. 💼
Exceptional communication skills, both verbal and non-verbal.
A clear orientation toward achieving goals and results.
Ability to work autonomously and organized.
Proactivity, initiative, and a positive, decisive attitude.
Knowledge of or interest in the security and alarm systems sector. 🛡️

Nice to have

A valid driver's license and your own vehicle (this will be valued
Residence in the province of Barcelona or surrounding areas.

The role

Are you passionate about customer service and do you have experience in customer loyalty and retention? Are you motivated by direct interaction and the achievement of commercial objectives? This is your opportunity! Movistar Prosegur Alarmas, a world leader in security services, is looking to incorporate a committed and proactive professional into its sales team for the position of In-person Customer Retention Specialist.

Our mission is to make the world a safer place. We have more than 40 years of experience and a presence in more than 26 countries, offering comprehensive security

What you'll do

As a Field Retention Specialist, your main objective will be to ensure the satisfaction and loyalty of our current customers, as well as to identify and execute strategies to retain them. Your duties will include:

Making in-person visits to customers on public streets to offer them personalized attention and advisory services. 🚶‍♀️🚶‍♂️
Identifying customer needs and proposing solutions tailored to their requirements, especially in the field of alarm systems. 🏠🚨
Managing and resolving customer issues or complaints effectively and satisfactorily.
Encouraging contract renewals and the
Identify cross-selling and upselling opportunities, increasing the value of the client portfolio.
Maintain fluid and ongoing communication with clients, ensuring their full satisfaction.
Prepare periodic reports on commercial activity and results obtained.
Actively collaborate with the sales team to achieve the goals set by the company.

Will you join the challenge?

If you are looking for stable employment with growth potential and you are passionate about the world

Join us and help us build a safer future! 💪

About Prosegur

Prosegur is a global security services company headquartered in Madrid, Spain, operating in 36 countries across 5 continents. With over 180,000 employees and 2025 sales of 4,930 million euros, it provides security solutions through four business lines: Alarmas (residential and business alarms), Seguridad (hybrid security combining people, technology, and data), Cash (cash logistics and management), and AVOS Tech (technology solutions for process management). The company celebrated its 50th anniversary in 2026 and is listed on the Spanish stock exchange.

In Spain, Prosegur has a strong presence with job opportunities across numerous cities, including Madrid, Barcelona, Valencia, Seville, Zaragoza, and many others. The company offers a range of roles from security guards and technicians to corporate positions in finance, IT, and data analysis. Prosegur emphasizes innovation and employee development, providing training through its corporate university and offering competitive salaries and benefits. For international professionals, the company's global footprint and diverse service lines present opportunities in a highly regulated sector that adapts to local legislation.

Industry: Security Services
Founded: 1976
Employees: 100,000+
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Valencia and 26 more
Website: prosegur.com

Good to know if you are moving

Prosegur is headquartered in Madrid, Spain, and has a significant presence across the country, with job openings in many Spanish cities.
The company operates in 36 countries, offering potential for international mobility and a global career.
Prosegur provides training through its corporate university, supporting professional development for employees.
Job opportunities range from security operations to corporate roles in finance, IT, and data analysis, catering to diverse professional backgrounds.
The company is listed on the Spanish stock exchange, indicating financial stability and transparency.

All open roles at Prosegur