Customer Advisor

What knowledge and experience will be considered?

Education and knowledge:

University degree, Bachelor's degree or similar.

Technical knowledge of insurance products (auto, home, life, etc.) will be valued, as well as subscription standards.

Knowledge of management, quotation, and issuance applications, as well as the SGC (Commercial Management System) and SGO (Operational Management System) will be valued.

Knowledge of the Mapfre commercial network will be valued.

Experience:

Previous experience in customer service functions and/or sales by objectives will be required, and experience in insurance companies will be highly valued.

If you are a proactive person, customer-oriented, with initiative and commitment, and you enjoy working towards goals, this is your opportunity!

At Randstad, we are looking to select a Customer Advisor to join Mapfre España, in its Córdoba offices (Av Barcelona, 16), through a long-term replacement contract for sick leave plus holidays.

What will you do?

The main duties of the position will be:

• Attend to customer needs and generate sales opportunities (direct sales, loyalty, reactivation) through direct contact with office customers and the use of loyalty tools (Te Cuidamos).
• Provide administrative support to the Office Manager and Sales Technicians to increase office efficiency.
• Carry out telephone sales actions with the aim of reactivating former customers or cancellations.
• Attend to potential customers who visit the Office requesting information to identify possible insurance needs.
• Handle incidents affecting portfolio customers' insurance policies, improve customer loyalty levels, and generate new opportunities.
• Commercial management derived from the SGC (Commercial Management System).
• Comply with the institutional and organizational principles of the MAPFRE group.