The English-language job board for Spain

Social Media Customer Service

On-site in Terrassa·Full-time·Added 2 days ago (last checked 6 Nov)

Agency

Randstad España

6182 open roles

Apply

Our summary

Salary: €9.50 - €10.36 an hour
Work mode: On-site, Terrassa
Contract: Full-time
Spanish: Fluent
Other languages: Catalan

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Find jobs with visa support

Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Salary according to the collective bargaining agreement.

The role

Do you live connected to social media, love helping people, and have a soft spot for furry friends? At Randstad, we are looking for a Social Media Customer Care specialist to join the team.

We are looking for a fresh, decisive, and empathetic voice capable of transforming every comment, doubt, or direct message into a five-star experience.

What you'll do

Multichannel support: Active management of direct messages (DM), comments, and mentions on social networks, web chat, and messaging channels.

Resolution of inquiries and incidents: Helping end customers and industry professionals (specialized stores, veterinary clinics) with orders, stock, product features, and shipments.

Constant coordination with logistics, sales, and marketing to resolve any case quickly and provide community feedback.

How you'll work

Full-time: Monday to Thursday from 8:30 to 18:00 (1 hour for lunch)

Friday from 8:30 to 13:30

Requirements

Experience: At least 1 or 2 years in digital customer service, e-commerce support, or community/social media management.

Brilliant communication: Impeccable writing, flawless spelling, great empathy, and the ability to resolve incidents with tact and closeness.

Digital proficiency: Fluency with messaging tools, social media management, and CRM/ticketing environments.

Languages: Fluent Spanish; Catalan and English are highly valued

Pet-friendly DNA: That you feel a true passion and sensitivity for the world of pets.

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.