The English-language job board for Spain

IT Service Manager

Remote, Málaga·Full-time·Added 2 months ago

Rindus

11 open roles

Apply

Overview

Job details

Permanent contract
Full-time hours.
Fully remote
Per the ad.

Requirements

Have the right to work in Spain
Rindus doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
German
The ad asks for German, or counts it in your favour.
Have 3+ years of experience
Mid-level role.
University degree
“A university degree in technical, economic or related disciplines .” — per the ad.

Pay & benefits

What you'll get

⛴ Being part of dynamic and highly motivated international multicultural team of skilled professionals.

☄️ Competitive compensation package.

⚖️ Flexible working model: hybrid or remote

⛱ 23 holiday days.

⏰ Flexible schedules with core working hours.

✔️ Private health insurance from day 1.

⛹ Gym Sponsorship.

✏️ English and German language classes.

✊ A young and ambitious team that knows when to work but also when to have fun (Pizza day, Summer event, Malaga Tech Games, etc).

Requirements

What we're looking for

A university degree in technical, economic or related disciplines.
3+ years of experience in IT service management or a similar role.
Strong understanding of IT service management frameworks (e.g., ITIL) and service quality assurance.
Excellent communication skills, with the ability to manage diverse stakeholders and teams.
Fluent in German and English (written and spoken) — both are mandatory.
Proven skills in negotiation and conflict resolution.
Strong analytical thinking and solution-oriented mindset.

The role

What you'll do

Design and optimise end-to-end IT service and support processes, including stakeholder alignment and documentation.
Coordinate and manage multiple service providers and ensure adherence to SLAs and quality standards.
Monitor and report on service performance; prepare regular reports and presentations for internal and external stakeholders.
Drive continuous improvement by identifying process inefficiencies and implementing corrective actions.
Support the team lead with contract management and vendor negotiations.
Act as the interface between technical experts and service agents to foster collaboration and service excellence.
Collaborate as a key member of project teams during IT service rollouts and transformations.
Handle escalation processes professionally and ensure resolution pathways are followed.
Maintain a high level of customer satisfaction through proactive service delivery and communication.

Hiring process

Do you feel like applying? Navigate #TheRindusWave

About Rindus

Rindus is a German software development and IT services company headquartered in Munich, Germany. The company specializes in custom software engineering, SAP consulting, and digital transformation services for enterprise clients. With a focus on delivering high-quality technical solutions, Rindus supports businesses across various industries with their software development, data engineering, and SAP implementation needs.

Rindus has a significant presence in Spain, with a growing team of software engineers, SAP consultants, and IT service managers. The company is actively hiring international professionals for roles in Spain, particularly in areas like full-stack development, SAP S/4HANA consulting, and data engineering. Rindus offers a multicultural work environment and is known for its collaborative culture, making it an attractive option for international tech professionals looking to relocate to Spain.

Industry: Software Development
Employees: 300
Headquarters: Munich, Germany
Website: rindus.de

Good to know if you are moving

Rindus is actively hiring for 14 roles in Spain, including software engineering, SAP consulting, and data engineering positions.
The company offers roles that require German and English language skills, indicating a multicultural and international work environment.
Spain is a key location for Rindus, with a significant number of open positions, making it a viable option for international professionals relocating to Spain.
The company focuses on enterprise software and SAP solutions, providing opportunities for professionals with expertise in these areas.

In their own words

About the company & team

Hey! ⚓

Get ready to set sails and navigate the rindus wave ⛵️

We're rindus, a People company. We love IT professionals, and our passion is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow.

Because growth is in our mindset, we've been doing it since 2017 closely with our German Partners, helping them shape their software development teams.

So far, we have 160+ crew members of 14 different nationalities sailing with us in the open seas. We‘re expanding our team and looking for a new rinder to get on board. Are you the next to be reeled in? ⛴

On behalf of our partner Douglas, we seek the best talent to join rindus. Douglas is a retail company for beauty, health and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce. With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain).

All open roles at Rindus