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Technical Support Consultant

Hybrid in Málaga & Armilla·Added 1 month ago (last checked 21 Oct)

SD Worx

41 open roles

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Our summary

Work mode: Hybrid, Málaga & Armilla
English: Required
Other languages: French, Dutch

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Skills

Nice to have

Requirements

What we're looking for

Fluent Dutch and French, both spoken and written.
Good English communication skills.
Experience in a customer support, technical support, or service-oriented role.
Strong analytical and problem-solving skills.
Excellent written communication skills.
Customer-focused mindset with the ability to build positive relationships.
Ability to work independently and as part of a team.

Nice to have

Experience supporting digital platforms, web portals, or mobile applications.
Experience working with ticketing or case management systems.
Knowledge of HR software or HR technology solutions.

Pay & benefits

What you'll get

A hybrid and flexible way of working.
An international environment with colleagues across Europe.
Learning and development opportunities to grow your career.
A collaborative team culture where your ideas are valued.
A varied role combining customer interaction, analysis, and technical problem-solving.

Salary range information will be shared with candidates during the initial interaction with the Talent Acquisition team, either by phone or email.

The role

The role

As a Technical Support Consultant, you will help our customers get the most from the SD Worx App and Portal. You will support HR professionals and end users with technical questions, login issues, and platform-related queries through both digital channels and phone support.

You'll join a small international team of seven colleagues where collaboration, knowledge sharing, and customer satisfaction are central to everything we do. This role combines problem-solving, customer interaction, analytical thinking, and written communication.

Key responsibilities

What you'll do

Manage support requests received through digital channels and phone support.
Assist HR professionals and end users with login, access, and platform-related issues.
Investigate and resolve technical problems while ensuring a positive customer experience.
Analyse support tickets and identify opportunities to improve service quality and processes.
Collaborate with colleagues and internal stakeholders to continuously enhance the user experience.

Hiring process

3 steps5 interviewsa task to do

Application
Recruiter interview
With a recruiter
A phone or video interview if your profile matches the role.
Interviews with the hiring manager
With hiring manager and key stakeholders · 1–3 sessions
Meet the hiring manager and possibly other key stakeholders.
Case interview or assessment
Not every role
Included for some roles.
Reference checks
Job offer

SD Worx says it usually responds to applications within a week.

About SD Worx

SD Worx is a European HR and payroll services provider headquartered in Antwerp, Belgium. The company specializes in payroll administration, HR administration, and related software solutions, operating across multiple European countries with a strong focus on local expertise and compliance. With a workforce of several thousand employees, SD Worx serves a wide range of clients, from small businesses to large international corporations, and is recognized as a leading player in the European HR services market.

SD Worx has a significant presence in Spain, with offices in Madrid and Barcelona, where they deliver payroll and HR services to both Spanish and international companies. The company is known for its international and multicultural work environment, actively hiring professionals from across Europe, including roles for SAP SuccessFactors consultants, payroll specialists, and HR operations staff. For international professionals, SD Worx offers opportunities to work in a dynamic, cross-border environment, leveraging their language skills (e.g., German, French, Dutch, Finnish, Norwegian, Danish) and expertise in various HR and payroll systems, making it an attractive employer for those looking to build a career in the European HR tech sector.

Industry: HR Payroll
Founded: 1945
Employees: 5,000–10,000
Headquarters: Antwerp, Belgium
In Spain: Madrid, Barcelona

Good to know if you are moving

SD Worx actively hires international professionals, with many roles explicitly requiring language skills such as German, French, Dutch, Finnish, Norwegian, or Danish, making it accessible for non-Spanish speakers.
The company has a strong presence in Spain (Madrid and Barcelona), offering opportunities to work on Spanish payroll projects while being part of a European-wide organization.
Many roles are client-facing and require fluency in a specific European language, so language skills are a key asset for international candidates.
The company offers a multicultural and multilingual work environment, with teams spread across Europe.
SD Worx provides a clear career path in HR and payroll consulting, with opportunities to specialize in SAP SuccessFactors, SAP HCM, and other HR technologies.

In their own words

About the company & team

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people.

Our people solutions cover the entire employee journey, from getting people paid to attracting, rewarding and developing talent.

At SD Worx, you'll be part of a company that is shaping the future of Payroll and HR technology. You'll join a close-knit team where every contribution matters and where you'll have the opportunity to directly impact the experience of thousands of users.

If you enjoy helping people, solving problems, and working with digital solutions in an international environment, you'll feel right at home.

Additional information

SD Worx values diversity and inclusion in the workplace. We welcome applications from all qualified candidates regardless of origin, nationality, gender, gender identity, sexual orientation, age, disability, religion, ethnic or social background, or stage of life.

All hiring decisions are made based on skills, experience and role‑related qualifications.

All open roles at SD Worx