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Museum Customer Service Assistant

On-site in Vitoria-Gasteiz·Part-time·Added today

Sedena

11 open roles

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Overview

Job details

Part-time hours
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Vitoria-Gasteiz
No relocation package mentioned.

This job was automatically translated to English.

Requirements

What we're looking for

Specific qualification/training:

●Basque B2

Experience in customer service in cultural or educational spaces

Key competencies/skills for good job performance:

●Empathy

●Good disposition

●Kindness

Nice to have

●English B1 or higher will be valued. French B1 or higher

●Training related to humanities, tourism, sociocultural animation… will be valued

The role

What you'll do

1. In the ticket office-shop:

●Information and ticket sales, daily revenue management and cash reconciliation control

●Information and sale of products in the shop

●Information and delivery of audio guides

●Cloakroom/locker service assistance

●Telephone and in-person assistance to visitors

●Booking places for activities and events

●Replenishment of brochures and other promotional material

2. In exhibition spaces:

●Assistance to visiting public and control of regulations and security of the spaces

●Turning equipment on and off in the exhibition spaces

●Information and delivery of audio guides

●Replenishment of brochures and other promotional material

●Conducting periodic surveys and studies with the public

3. Assistance at events and activities:

●Assistance to the public participating in activities and events

●Guidance and information for the public

●Cloakroom service assistance

How you'll work

Working day: According to needs. Morning or afternoon shifts. Weekend shifts

Usual schedule: mornings: from 11 to 14 hours. Afternoons from 17 to 20 hours. Weekends from 11 to 20 hours

About Sedena

Sedena is a Spanish service management company specializing in cultural, artistic, and sports projects. With more than 35 years of experience, it designs and manages services for public and private institutions, focusing on art and heritage, sociocultural programs, and physical activity. The company positions itself as a national leader in these sectors, offering innovative and excellent service delivery.

Industry: Professional Services
Headquarters: Spain
Website: sedena.es

Good to know if you are moving

Based in Spain with national operations, offering roles across various regions.
Focus on cultural, educational, and sports services, providing opportunities in public-facing and coordination roles.
Over 35 years of experience, indicating stability and established client relationships.
Works with public administrations and private entities, offering diverse project environments.