The English-language job board for Spain

Customer Experience Manager (Collectivities)

Hybrid in Cornellà de Llobregat·Full-time·Added yesterday

Serunion

302 open roles

Apply

Overview

Job details

Permanent contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Serunion doesn't mention sponsorship in the ad.
Be near Cornellà de Llobregat for hybrid days
No relocation package mentioned.
Have 3+ years of experience
Mid-level role.

This job was automatically translated to English.

Pay & benefits

What you'll get

A stable contract that provides you with job security and stability.
Flexible start and end times (7:30-9:30/16:30-18:30).
Teleworking (2 days a week), % subsidized meals in the canteen, internal training plan, special benefits for staff.
The opportunity for professional growth in an environment that values and encourages the development of its employees.
Immediate incorporation into a dynamic and committed team, where you can work in a collaborative and motivating environment.
The possibility of being part of a company that strives for excellence in the contract catering sector.

Requirements

What we're looking for

Specialized training in Catering, Dining Room Management, Cooking - Gastronomy, Catering Services, Marketing in Food Services, or similar.
Between 3 - 5 years of experience in similar roles within the contract catering or service sector.
Previous experience in customer experience and quality management, preferably in collective catering.
Experience working with CRM, ticketing platforms, and digital tools.
Ability to design and execute customer satisfaction improvement plans.
Excellent communication and teamwork skills, with a clear vocation for customer service and continuous improvement.
Result and detail orientation, proactivity, and analytical capacity.

The role

At Serunion, a collective catering company with over 30 years of experience in the sector, we are looking for the best talent to join our teams. If you have experience and are looking for an opportunity to demonstrate your skills and knowledge, this offer is perfect for you!

We are looking for a Customer Experience Manager to join our Marketing team at our headquarters.

What you'll do

The Customer Experience Manager must manualize and standardize the setup during line assembly and during service (materials, display, communication…); and monitor its correct implementation in the centers.
Ensure and supervise the implementation of improvements in our centers.
Main point of monitoring and attention for strategic customers, with the objective of improving the service and the experience in our centers.
Implement and monitor improvement plans for the satisfaction and loyalty of our customers.
Identify and attend to possible customer demands/incidents, providing follow-up and resolution with the involved cross-functional departments in a fast and effective manner.
Align customer strategy and experience with the corporate brand.

Hiring process

We want your experience to be agile, clear, and human. Some stages of the selection process may rely on Artificial Intelligence (AI) tools with human review and decision-making. Throughout the process, you may receive a WhatsApp message with a link to complete your virtual interview quickly and easily with DANI, our AI-generated virtual assistant.

Stay tuned and get ready to take the next step in your career with Serunion!

About Serunion

Serunion is a leading Spanish catering and facilities services company, providing food service management, cleaning, and related services to businesses, schools, hospitals, and other institutions. With a strong presence across Spain, the company operates in the hospitality and facilities management sector, employing thousands of staff nationwide.

Serunion has a significant presence throughout Spain, with offices and operations in many cities, including Madrid, Barcelona, Valencia, and others. The company is known for its focus on quality and service, and it offers a range of roles from kitchen and cleaning staff to dietitians and occupational therapists. For international professionals, Serunion provides opportunities in the hospitality and facilities services industry, with roles that may require Spanish language skills and local knowledge.

Industry: Catering and Facilities Services
Founded: 1987
Employees: 10,000–20,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Valencia and 1 more
Website: serunion.es

Good to know if you are moving

Serunion is a Spanish company, so roles are based in Spain, and Spanish language skills are often required.
The company operates in the catering and facilities services sector, with roles ranging from kitchen staff to supervisors.
Many positions are in schools and hospitals, offering stable employment in public and private institutions.
Serunion has a presence in multiple Spanish cities, providing opportunities across the country.
For international professionals, roles may require specific certifications or experience in catering or cleaning services.

In their own words

Additional information

At Serunion we want to build a diverse and committed team, where everyone has the opportunity to develop their potential and contribute to the success of our company. We value and respect diversity, and we are committed to equal opportunities in access to employment and in professional development.

All open roles at Serunion