Museum Information Assistant with Chinese

• Joining a stable project.
• 20-hour work week, Saturdays, Sundays, and holidays, with the possibility of extending hours during the week.
• Schedules from 10:00 to 20:00. Possibility of performing fixed morning shifts, afternoon shifts, and rotating shifts.
• Salary based on the working day. For the 20h/week schedule: €8,547 gross annual (€712.25 gross/month) + Language bonus.
• Possibility of adapting shifts and working days according to organizational needs and the availability of the candidate.
• Excellent working environment within a team committed to inclusion and quality of service.
• Stable contract
• Consulting Collective Agreement and category Administrative Assistant
• Location: P.º de la Alameda de Osuna, Barajas, 28042, Madrid (Metro: El Capricho)

• Possession of a disability certificate will be valued
• Proficiency in the Spanish language.
• Minimum accredited B1 level of Chinese.
• Ability to work in a customer-facing role and resolve incidents.
• Previous experience is valued.

We are currently looking to hire Information and Customer Service Assistants to provide service in a museum, depending on a body of the Public Administration.

• Customer service, information, and guidance to the public in the various spaces of the museum.
• Issuance and control of tickets, telephone assistance, and resolution or referral of inquiries, suggestions, and incidents.
• Information regarding exhibitions, cultural activities, services, and access rules.
• Support for visitors in the use of interactive resources and distribution of informative and educational material.
• Collaboration in access control and in the organization of visitor flows.
• Contribution to maintaining order in rooms and public spaces, ensuring the safety of people, collections, and facilities.
• Assistance and support for people with reduced mobility, special needs, children, and elderly people.
• Basic supervision of assigned areas, detecting and communicating possible incidents.
• Support in the management of cloakrooms and compliance with established operating and security procedures.
• Collection of statistical visitor data and completion of documentation associated with the service.
• Collaboration in those customer service tasks that are required by the museum management.