Customer Care Specialist (French Speaker)

Hybrid in Madrid·Full-time·Added 3 days ago

Civitatis

8 open roles

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Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.
Be near Madrid for hybrid days
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

You will be part of the world leader in online booking for excursions and guided tours in Spanish💃🏽.
Young, travel-loving spirit and a great work environment. +20 nationalities🌏!
Hybrid work modality.
23 working days of vacation + your birthday! Do you need more rest or time for yourself? With Cividías, you can purchase extra vacation days every year.
Teambuilding events 🎉 (tours, contests, sports activities, etc.)
Voluntary flexible compensation plans to get the most out of your salary.
You will never stop learning. Development plans and continuous training.
Healthy team, happy team! We always have fruit on hand 🍌🍊, free yoga classes, and we co-finance the gym. 🧘🏽♀️🧘🏽♀️
Language training: English classes with native teachers.
You will be able to enjoy our more than 90,000 activities with a super discount.
You will work in the heart of Madrid. Offices next to Puerta del Sol.

Requirements

What we're looking for

A Degree in Tourism, Journalism, or any other qualification related to the position will be valued.
High-level French (C1).
High Spanish (C1).
Intermediate English (B1).
Availability to work a fixed morning shift (7:00h to 14:00h) from Monday to Sunday, with alternating weekends per month and the possibility of teleworking.
At least 1 year of previous experience in customer service roles, specifically in managing instant messaging support channels.
Experience in the tourism sector is valued.

The role

Are you passionate about travel🛫, culture🗽, leisure🎡 and eager to participate in the growth of the Nº 1 company in Spanish-language tourism services? Our team is constantly growing and we are looking for talented people with the enthusiasm to develop themselves. We are a young, multicultural, and innovative team that understands every day as a challenge and a new opportunity to grow alongside the company.

If you want to conquer the world with us, we are waiting for you🚀💥!

What you'll do

Pre-sales, Reservations, and After-sales Manager.
Customer service and advisory.
Management of reservations through various contact methods (web form, email, chat, social media, telephone...).
Supplier management.

How you'll work

Currently, we are looking for a Customer Care Specialist with Spanish, French, and English languages, to join our team on the morning shift (7:00 hrs to 14:00 hrs), with a 35-hour weekly contract in our offices in central Madrid.

About Civitatis

Civitatis is a leading online platform for booking tours, activities, and excursions in Spanish and Portuguese-speaking destinations worldwide. Founded in Madrid, the company operates as a major player in the travel experiences sector, offering a vast catalog of activities across thousands of destinations, with a strong focus on the Hispanic market. It serves as a marketplace connecting travelers with local tour operators, and its scale is reflected in its extensive inventory and growing international presence.

Civitatis is headquartered in Madrid, Spain, where its main operations and product, engineering, and marketing teams are based. The company's work culture is dynamic and international, with a strong emphasis on data-driven decision-making and digital marketing. For international professionals, Civitatis offers opportunities to work in a fast-growing travel tech environment in the heart of Madrid, with roles that often require multilingual skills and a global outlook, making it an attractive option for those looking to relocate to Spain.

Industry: Travel
Founded: 2009
Employees: 500–1,000
Headquarters: Madrid, Spain
In Spain: Madrid
Website: civitatis.com

Good to know if you are moving

Civitatis is headquartered in Madrid, offering a central location for international professionals looking to work in Spain.
The company's primary language is Spanish, so fluency in Spanish is often required for many roles, though some technical positions may be more flexible.
Civitatis has a strong focus on data and technology, with roles like Data Analyst and Paid Media Specialist indicating a data-driven culture.
As a leading platform in the Spanish-speaking travel market, it offers a unique opportunity to work in the travel tech sector with a global reach.
The company has a young and dynamic work environment, typical of a growing tech company in Madrid.

In their own words

Additional information

At Civitatis, we promote diversity and equal opportunities, valuing the talent and potential of every person. This offer is open to all candidates who meet the required professional profile.

All open roles at Civitatis