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CERCA Agent (Weekends)

On-site in Madrid·Part-time·Added 2 days ago

Telpark

32 open roles

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Overview

Job details

  • Part-time hours

    Per the ad.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Portuguese

    The ad asks for Portuguese, or counts it in your favour.

  • Work on-site in Madrid

    No relocation package mentioned.

  • Have 2+ years of experience

    Junior-level role.

  • Upper secondary (Bachillerato)

    “Bachillerato o FP II.” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

  • At least 2 years of experience in customer service positions.
  • Proficiency in Spanish.
  • Proficiency in Microsoft 365 / MS Office 365.
  • Basic notions of information security, including policies, regulations, and security-related aspects.
  • Customer service.
  • Problem-solving.
  • Digital competence.
  • Planning and organization.
  • Teamwork.
  • Good oral and written communication.
  • Responsibility and commitment.
  • Good attitude and willingness to learn.
  • Ease of working with multiple computer tools and applications.

Nice to have

  • Knowledge of English, Portuguese and/or co-official languages will be valued.
  • Previous experience working in rotating shifts will be valued.

Education & certifications

  • High School Diploma or Vocational Training (FP) Level II.
  • Proficiency in Microsoft 365 / MS Office 365.

Languages

  • Spanish, as an essential language for the performance of the position.

The role

If there is something that moves and excites us at Telpark, it is talent.

Empark is the leading company in the Iberian vehicle parking sector and operates in the Off-Street and On-Street segments, with revenues of approximately 200 million euros.

Thanks to its experience and the application of industry best practices, Empark has achieved significant growth during the last decade, demonstrating great resilience during recession periods and consolidating itself as a digital leader in the mobility market in the Iberian Peninsula.

If you are interested in developing your professional career in the mobility sector, being part of a transformation process in a market-leading company, and you enjoy facing new challenges, this opportunity may interest you.

What you'll do

  • Remote management of our parking facilities, acting as the sole interlocutor when there is no physical presence.
  • Management and control of intercoms and remote supervision tools.
  • Customer service, as a fundamental part of the user experience in our parking facilities.
  • Management of reservations in the parking facilities.

How you'll work

  • Mandatory presence every Saturday and Sunday, in addition to alternating Fridays or Mondays.

About Telpark

Telpark is a leading parking management company in Spain and Portugal, operating a vast network of off-street parking facilities and on-street regulated parking zones (ORA). As part of the Empark group, Telpark manages over 1,000 parking locations, serving millions of drivers annually. The company combines traditional parking operations with a digital platform that allows users to pay for parking via mobile app, making it a key player in the smart mobility sector.

In Spain, Telpark has a strong presence across numerous cities, including Madrid, Barcelona, Valencia, and many others, with a significant number of field operations roles such as parking agents, inspectors, and tow truck drivers. The company is actively hiring for both operational and corporate positions, offering opportunities for international professionals in areas like product management and procurement. Telpark's work culture emphasizes customer service and operational efficiency, with a growing focus on digital innovation.

Industry
Parking
Founded
2000
Employees
1,000–5,000
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Valencia and 4 more
Website
telpark.com

Good to know if you are moving

  • Telpark is headquartered in Madrid, Spain, and is a subsidiary of Empark, a major European parking operator.
  • The company manages over 1,000 parking facilities and on-street parking zones across Spain and Portugal.
  • Telpark offers a mobile app for parking payments, reflecting a strong focus on digital transformation in the parking industry.
  • Open roles in Spain include both field operations (parking agents, inspectors, tow truck drivers) and corporate positions (product manager, category manager, procurement specialist).
  • International professionals may find opportunities in corporate roles that require Spanish language skills, while field roles are more localized.

In their own words

About the company & team

If you want to be part of a growing company in the midst of a digital and cultural transformation, this is your moment.

All open roles at Telpark

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