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Citizen Service Call Center Agent (Catalan)

On-site in Barcelona·Full-time·Added 2 days ago

Servinform

138 open roles

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Overview

Job details

  • €11,572 a year

    Gross, as stated in the ad.

  • Fixed-term contract

    Full-time hours.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Barcelona

    No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

- 30h weekly schedule in a fixed afternoon shift from 15:00 to 20:00 + weekends and holidays according to rotation (maximum two per month).

- Prior training from October 5th to October 20th (2 days online, the rest in person) from 9:00 to 15:00.

- Contact Center collective agreement and Telephone Manager category.

- Temporary Contract + possibility of continuing with the company as it is a Stable project.

- Job location near the Foneria or Ciutat de la Justicia metro stations.

- Salary for 25 h: €11,572.12 gross per year.

**“No sector of our society can be understood without equality between men and women, as well as the integration of people with disabilities. That is why, at Grupo Servinform, we focus on equality and diversity as an elemental factor for social progress, working day by day to achieve this goal.”

Requirements

What we're looking for

- Experience in Customer Service, preferably in citizen service sectors.

- Accredited Level C Catalan.

- Good command of call center office applications.

- Immediate availability

The role

Currently, we are selecting Telephone Agents to receive user service calls for a Public Administration service.

What you'll do

• Handle incoming calls from citizens.

• Resolve inquiries related to different services, procedures, and resources of the Autonomous Community of Catalonia.

• Provide information in a clear, precise manner adapted to the needs of each person.

• Guide the user on the steps to follow based on their inquiry.

• Correctly register call information in the established systems.

• Manage each contact with professionalism, empathy, and a resolution-oriented approach.

• Comply with defined procedures and protocols to guarantee homogeneous and quality service.

About Servinform

Industry
Business Process Outsourcing
Website
servinform.es

In their own words

About the company & team

Servinform, we are a solid company, formed by more than 6,000 professionals serving more than 1,500 clients, specializing in Digital Marketing, Technological Solutions, BPO, Communications, Sales, and Customer Service.

All open roles at Servinform

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