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Fashion Support Consultant (French speaking)

On-site in Barcelona·Full-time·Added 8 days ago

Concentrix

187 open roles

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Overview

Job details

  • €19,624 a year

    Gross, as stated in the ad.

    About €1,430 a month after tax.

  • Full-time hours

    Per the ad.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work in English

    English is required, per the ad.

  • French

    The ad asks for French, or counts it in your favour.

  • Work on-site in Barcelona

    No relocation package mentioned.

Pay & benefits

What you'll get

In this role, you'll benefit from:

  • Full-time (39 hours/week) Monday to Friday (09:00-18:00)
  • Fixed term contract,
  • Salary of €19,623.94 gross/year + up to €1,200 gross/year in bonus
  • Onsite Barcelona Office
  • Referral bonus opportunities
  • Fully paid training on the company and your project
  • Career development programs and specialized courses

Be Your Best Version At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too.

If this sounds like the next step in your career, we'd love to hear from you.

Apply today and discover why over 440,000 game-changers worldwide choose Concentrix as their employer of choice.

Requirements

What we're looking for

  • Native level of French plus an fluent level of English
  • Working knowledge of IT Platform, equipment, and applications: Windows/MS Office
  • Good disposition to work in a customer service environment
  • Customer care skills - ability to listen to and understand the customers' needs
  • Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
  • Resistant to stress.
  • Very good communication skills.
  • Ability to work in a team.
  • Logical approach to problem solving.
  • Ability to work on own initiative.
  • Ability to adapt to different situations and needs.

Languages

Language Requirements:

English, French (Required)

The role

Job Title:

Fashion Support Consultant - (French speaking) - Onsite - GS02

Job Description

Ready to join an innovative and fast-growing team? We're a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world's most recognized brands - the ones you use every day - helping them grow through technology and integrated solutions.

If you're looking to develop your career and feel inspired, this is your opportunity.

As a Fashion Support Consultant, you'll be part of a dynamic team of game-changers shaping the future of the fashion industry.

What you'll do

As a Fashion Support Consultant, you will:

  • Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.
  • Take incoming calls from boutiques and shops via telephone and resolve demands.
  • Log call details onto call management systems and provide response and resolution within SLA. Maintain service and product knowledge and expertise associated with applications specific to individual customers.
  • Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
  • Ensure contractual SLA is maintained.
  • Provide cover for other Agents in their absence, either within the same team or across teams.
  • Liaise with Supervisors/ Mentors on specific projects where requested.
  • To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
  • To attend regular Team Meetings.
  • To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.

How you'll work

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Time Type:

Full time2027-01-31

Hiring process

Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do

  • Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
  • The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.

About Concentrix

Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.

In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.

Industry
BPO
Founded
2006
Employees
100,000+
Headquarters
Tempe, USA
In Spain
Barcelona
Website
concentrix.com

Good to know if you are moving

  • Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
  • The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
  • Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
  • The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
  • Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.

In their own words

About the company & team

This is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career.

Additional information

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

All open roles at Concentrix

Location

Concentrix · Barcelona

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