€32k - €35k
The English-language job board for Spain
Overview
Job details
€1,098 a month
Gross, as stated in the ad.
Permanent contract
Full-time hours.
Requirements
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Valladolid
No relocation package mentioned.
This job was automatically translated to English.
Requirements
What we're looking for
- Experience in customer service
- Experience in customer retention.
- Proficiency in office applications, fluency in the simultaneous use of several applications
- Ability to learn and interest in the Telecommunications sector
- Valued: experience in customer service in the telecommunications sector and in technical support
The role
What you'll do
- Receiving calls from companies and businesses that have a service or product contracted with the operator.
- Customer service for portfolio clients who wish to manage their cancellation with the company.
- Customer retention by resolving the issue that caused the cancellation request (if any) and/or by offering deals, promotions, and special packs
Our offer
- Pre-hiring training (unpaid and selective), so that you can quickly adapt to the service. 3 training days from 9:00 AM to 3:00 PM at our offices starting from 30/09.
- Stable and growing project.
- Immediate start.
- 30-hour work week in the AFTERNOON shift from (15 to 21) Monday to Friday.
- Salary according to collective agreement (Contact Center): 30 h/week = €1,098 gross/month + Variable based on achieving objectives+ Prizes.
- Permanent Contract.
- Contact Center Collective Agreement and Category: Specialist Teleoperator.
- Location: Paseo Arco de Ladrillo, edificio Madrid (Valladolid).
About Servinform
- Industry
- Business Process Outsourcing
- Website
- servinform.es
In their own words
About the company & team
Servinform, we are a services company specializing in BPO and Call Center projects, made up of more than 6,000 professionals managing services for more than 1,500 client companies.
Additional information
**"No sector of our society can be understood without equality between men and women, as well as the integration of people with disabilities. That is why, at Grupo Servinform, we focus on equality and diversity as an elemental factor for social progress, working day by day to achieve this goal."
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