The English-language job board for Spain

Customer Service

Remote, Valencia & Madrid·Added 4 months ago

This job was published 4 months ago

Still open when we checked on 24 Sept

Españolapricot.es

Singularu

56 open roles

Apply

Overview

Job details

Fully remote
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
German
The ad asks for German, or counts it in your favour.
Have 2+ years of experience
Junior-level role.

Benefits

Flexible pay plan
Take part of your salary as tax-free benefits, per the ad.

Skills

This job was automatically translated to English.

Requirements

What we're looking for

Minimum 2-3 years of experience in customer service, customer support, or similar roles.
Excellent verbal and written communication skills in Spanish and English.
Proficiency with CRM tools and platforms.
A very organized person, customer-oriented, and with a proactive attitude.
Basic IT knowledge and comfort working in digital environments.

Nice to have

Experience in e-commerce or retail.
Knowledge of tools such as Zendesk, Gorgias, Salesforce, or HubSpot.
Experience managing incidents via email, telephone, and chat simultaneously.
Knowledge of German or other languages.

Pay & benefits

What you'll get

Remote work model and necessary equipment. However, you also have our offices in Valencia or Madrid at your disposal, if you prefer to work in person, alongside a young and dynamic team.
Exclusive discount on our jewelry 💍✨
Flexible compensation plan
A young, dynamic environment with constant learning.

The role

At Singularu, we are looking for a person to join our Customer Service team in a remote work model. However, you also have our offices in Valencia or Madrid at your disposal, if you prefer to work in person, alongside a young and dynamic team.

You will be a fundamental part of our clients' experience: the person who accompanies them, solves their problems, and makes them feel special in every interaction. We are looking for someone organized, resourceful, and with a genuine vocation for people, capable of turning any issue into a positive experience for those who trust us.

What you'll do

Manage inquiries, complaints, and incidents from our customers through various channels (email, telephone, and chat), always ensuring an agile and empathetic response.
Process changes, returns, and order tracking, guaranteeing that every customer is satisfied with the process.
Resolve doubts regarding products, availability, and order status, providing clear and precise information.
Manage and respond to product reviews, contributing to improving the brand experience.
Collaborate actively with the rest of the team to detect incident patterns and propose process improvements.
Use CRM tools to register and track all interactions with customers.

About Singularu

Singularu is a Spanish jewellery brand specializing in trendy pieces made from 925 sterling silver and 18kt gold plating, including rings, necklaces, earrings, and bracelets. The company describes itself as "Trendy Jewels" and emphasizes that its products are made in Spain, with a goal of international expansion. It reports reaching over 500,000 customers and working with more than 180 local and national suppliers.

Singularu has a significant retail presence across Spain, with store locations in cities such as Madrid, Barcelona, Sevilla, Valencia, Palma de Mallorca, Las Palmas de Gran Canaria, Tenerife, Girona, A Coruña, and others. The company also operates an e-commerce platform and has corporate departments including Marketing, Marketplaces & Ecommerce, Product, Retail, and Technology. It participates in youth employment programs under the Spanish National Youth Guarantee System and supports international development initiatives.

Industry: Retail / Jewellery
Headquarters: Valencia, Spain
In Spain: Valencia, Madrid, Barcelona and 9 more
Website: singularu.com

Good to know if you are moving

Singularu is headquartered in Valencia, Spain, and has retail stores across multiple Spanish cities including Madrid, Barcelona, Sevilla, and Palma de Mallorca.
The company produces its jewellery in Spain, which may appeal to professionals interested in local manufacturing.
Singularu participates in youth employment programs under the Spanish National Youth Guarantee System, indicating a focus on hiring young talent.
The company has an e-commerce platform and departments such as Marketplaces & Ecommerce, suggesting opportunities in digital retail roles.
Singularu states a goal of international expansion, which could offer growth opportunities for international professionals.

All open roles at Singularu

More jobs like this

or browse Junior·Remote·Multilingual Customer Service & BPO·Retail / Jewellery

See all jobs

See all 56 jobs

Related Jobs

Careerxtra

1mo ago