CRM Specialist

• Flexible working hours and hybrid work (3 days in the office and 2 days remote).
• A flexible compensation package that includes: meal vouchers, childcare vouchers, medical insurance, life insurance, employee discounts, and more. And if you live in Madrid, a company shuttle bus is available to get you to the office.
• Access to an attractive pension plan.
• Summer intensive schedule.
• You'll be in charge of your own learning journey, with access to thousands of resources to keep advancing your technical expertise. Plus, you'll receive an additional €1,100 per year to further develop your skills.
• 25 vacation days per year (you would receive the proportional days starting from your start date).
• Additionally, at MAPFRE we do not work on December 24th, December 31st, or January 5th.
• 28 hours per year for personal matters + 3 recoverable days during Easter week.
• The opportunity to participate in volunteer projects.
• Paddle tennis courts and a gym at our María Tubau offices.
• An amazing place to work! We are ranked among the 50 best companies to work for in Spain according to Forbes magazine.

We are diverse, and that makes us unique!

• University degree in Computer Science, Telecommunications, or similar.

• English Level B2

• At least 4-5 years of experience in CRM departments or Technological Consulting, primarily in the Salesforce field.

• Essential experience in the implementation, maintenance, or evolution of CRM solutions.

• Knowledge of Sales and Service clouds, best practices regarding processes and platform configuration, knowledge of other clouds and components (Data Cloud, Experience Cloud, Digital Engagement, Service Cloud Voice, Agentforce, etc.).

• Technical knowledge at the level of integrations, architectures, and data access, whether through standard connectors or APIs.

• Knowledge and experience in adjacent technologies (CTIs, landings, front-ends) will be positively valued. Knowledge in AWS will be valued.

• Experience in CI/CD within the Salesforce field and technical tools.

• Project management skills, ability to manage several projects and maintenance services at once with multidisciplinary teams.

• Certifications in CRM (Dynamics 365, Salesforce).

• Experience in agile methodologies.

• Experience in cloud environments (Azure, AWS).

Within the Customer Technological Solutions - CRM department, we collaborate at a corporate level with different countries and entities of the Mapfre group, with the objectives of:

• Implementing and evolving the technology strategy defined at a corporate level.

• Executing and acting as "design authority" in the initiatives and projects of the Mapfre Group subsidiaries.

• Proposing new solutions or processes that help to optimize and evolve the use of the implemented technology and to achieve the set business objectives.

• Leading the technical and functional CRM service: definition and prioritization of tasks with the team, guaranteeing the proper functioning of the platforms, as well as their management, maintenance, administration, error detection, security, etc.

• Technological and functional advisory in the CRM field: analyzing the technical feasibility of business needs, as well as the design of solutions and technical proposals.

• Collaboration with different internal areas and stakeholders from different countries and business areas. Understanding needs and proposing solutions and estimates in terms of time and cost.

• Leading and executing end-to-end technological projects/developments: conceptualization, development, testing, monitoring, integration with other systems/applications/DBs and/or performing validation and proposals for improvement of designs or architectures. Ensuring the correct delivery of projects and platform evolutions in terms of time, quality, and budget.

• Coordinating the maintenance services of the implemented solutions, reviewing technical approaches and ensuring that best practices are met.

Calle María Tubau, Madrid.

We are looking to bring in a Senior profile for the CRM area, with experience in the analysis, design, and implementation of CRM solutions, as well as in the evolution and maintenance of existing systems.

The selected person will participate in digital improvement and transformation projects, acting as a link between business and technology, and contributing to ensuring the correct functioning, evolution, and optimization of the CRM platform.

• Analytical and problem-solving skills.

• Result orientation.

• Teamwork skills.

• Autonomy and proactivity.

• Communication skills with business areas.

• Capacity for organization and task management.