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Customer Experience Specialist

On-site in València·Full-time·Added 1 month ago (last checked 15 Oct)

Agency
Careerxtra

12 open roles

Overview

Work mode
On-site, València
Contract
Full-time
English
Required
Benefits
Private health insurance

Visa options

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Skills

Nice to have

Requirements

What we're looking for

  • Professionally fluent English (C1 level).
  • Background in customer experience and compliance (KYC/AML knowledge a plus).
  • Proven ability to optimize workflows and produce clear documentation.
  • Tech-savvy with automation tools, templates, and cloud-based platforms.
  • Analytical mindset with experience defining metrics and interpreting data.
  • Strong communication skills with experience creating FAQs or customer materials.
  • Excellent project management and onboarding experience.

Pay & benefits

What you'll get

  • Competitive base salary with excellent growth potential.
  • Private Spanish health insurance.
  • Free daily breakfast and lunch at the office.
  • Free Spanish classes to help you integrate and thrive.
  • Supportive, dynamic workplace with a friendly, international atmosphere.
  • Career development programs and clear progression paths.
  • Fun team events, social activities, and regular boot camps.

Join a company that celebrates creativity, teamwork, and innovation and where your ideas truly make an impact.

The role

What you'll do

  • Map and document workflows to improve operational and compliance processes.
  • Develop and maintain knowledge base content for internal and external users.
  • Create standardized templates and automated responses to boost efficiency.
  • Define performance metrics and deliver regular reports and insights.
  • Prepare engaging presentations and materials for diverse audiences.
  • Manage and organize data to support compliance and customer experience goals.
  • Facilitate onboarding and knowledge-sharing activities for new team members.

How you'll work

Location: Valencia, Spain

Employment Type: Full-time

About Careerxtra

Careerxtra is a recruitment and staffing company that connects multilingual talent with customer service, travel, and gaming roles across global locations. Based on its careers page, it lists open positions such as Games Presenter, Customer Service Representative, Travel Manager, and Technical Support Agent, with vacancies in Spain, Portugal, Colombia, Brazil, Thailand, and other countries. The company appears to specialize in BPO and customer experience staffing, often requiring language skills.

Industry
Recruitment
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