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Customer Service Agent

Hybrid in Ceuta·Added yesterday

The Rank Group

5 open roles

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Overview

Job details

Hybrid
Only from certain places, per the ad: “requires the candidate to reside locally, although it includes some opportunities for remote work.”

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak native-level Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Be near Ceuta for hybrid days
No relocation package mentioned.

Requirements

What we're looking for

Excellent communication and conversational skills with an enthusiastic and friendly approach

Ability to create trust and excellent persuasive and influencing skills

Experience of working in a customer environment - Previous customer service or sales experience is an asset

Excellent IT skills and ability / capability to use multiple customer contact systems and good proficiency with Microsoft office

Fast learner and comfortable using new systems and technology

Nice to have

Previous experience using Salesforce desirable but not essential

Education & certifications

Qualifications

Languages

Native Spanish speaker and good communication in English

The role

Come and join our amazing Customer Service team in Ceuta! We are seeking a dedicated individual who excels in communicating and responding to multi-channel contacts, ensuring the highest level of satisfaction.

What you'll do

Ensure accurate records of all work undertaken through effective use of internal systems, adhering to procedure and quality standards

Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem

Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department

Demonstrate a high level of competency with regards to the Contact Centre systems, company policies and procedures

Respond to any technical, account related and promotional questions

Complete accurate records of interactions and accounts, maintaining a detailed customer database

Identify areas and provide feedback where improvements could be made to enhance the customer experience.

How you'll work

This position is based in Ceuta and requires the candidate to reside locally, although it includes some opportunities for remote work.

About The Rank Group

The Rank Group Plc is a British gaming and entertainment company, operating land-based and digital gaming brands including Grosvenor Casinos, Mecca Bingo, and Enracha. Founded in 1937, the company is a constituent of the FTSE 250 and focuses on delivering customer-centric, cross-channel gaming experiences across the UK and Spain.

In Spain, Rank operates its Enracha venues, with a presence in Barcelona. The company emphasizes safer gambling and responsible entertainment, and its careers page highlights a culture of learning, development, and inclusivity, making it a potential employer for international professionals in the gaming sector.

Industry: Gaming and entertainment
Founded: 1937
Employees: 10,000
Headquarters: Maidenhead, UK
In Spain: Barcelona
Website: rank.com

Good to know if you are moving

Rank operates in Spain through its Enracha brand, with venues in Barcelona.
The company is a FTSE 250 constituent, indicating a stable, established employer.
Rank emphasizes safer gambling and responsible entertainment, which may appeal to professionals in regulated industries.
The careers page highlights learning and development opportunities, suggesting a focus on employee growth.

All open roles at The Rank Group