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Customer Tech Support - German

Hybrid in Barcelona·Full-time·Added 4 days ago (last checked 9 Nov)

SiteMinder

3 open roles

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Our summary

Work mode: Hybrid, Barcelona
Contract: Full-time
English: Required
Other languages: German

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Skills

Requirements

What we're looking for

What you have...

High level of Customer service and IT technical skills.
Fluent German and English communication skills, both written and verbal.
Strong analytical skills - you'll be able to quickly analyse problems, determine the root cause and reach a resolution.
Curiosity to understand our products, and to ask the right questions that will lead you to identify the customer's issue.
Tech-savviness - you are able to operate across multiple technical platforms and systems in a fast paced, KPI-driven environment.
Stakeholder management and conflict resolution - you can work across internal teams to find solutions, and interact professionally with customers to deliver a great experience.
Openness to learning and feedback.

Pay & benefits

What you'll get

Our Perks & Benefits...

Hybrid role
Mental health and well-being initiatives
Generous parental (including secondary) leave policy
Paid birthday, study and volunteering leave every year
Sponsored social clubs, team events, and celebrations
Employee Resource Groups (ERG) to help you connect and get involved
Investment in your personal growth offering training for your advancement

The role

At SiteMinder, we believe our success comes from our people. We build diverse, inclusive teams where different voices, backgrounds and perspectives are valued. Our differences drive innovation for our customers, and our people bring the ideas, expertise and energy that help us keep moving forward. We're better together.

What We Do...

Right now, somewhere in the world, a hotel is taking a booking or increasing their revenue through technology you could help build. SiteMinder is the world's leading hotel commerce platform. For more than 20 years, we've helped hotels attract guests, maximise revenue, forecast demand and perform at their best. Today, our platform supports 56,000+ hotels in 150+ countries, connects to 3,000+ partners and powers more than 140m reservations and AU$85 billion+ in hotel revenue each year.

That's the kind of impact your work can have here. You'll solve meaningful challenges with AI, simplify complexity and build solutions that help hotels perform. Supported by clear purpose, a strong platform and teams who care about what they're building, you'll have the opportunity to shape the future of an industry that never stands still.

About the German Tech support role...

The role will provide technical assistance and advice to SiteMinder customers and partners across the region.

Your knowledge and insights will be key to maintaining the SiteMinder brand and providing opportunities for our customers to better integrate our products and services.

What you'll do

Provide technical support for all SiteMinder-labelled products and services to internal and external customers.
Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.
Identify customer support needs and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
Act as a technical expert, identifying issues and communicating issues and requirements internally.

Hiring process

3 steps2 interviewsa task to do3–4 weeks in all

Application review · With Talent Acquisition team
Intro call
A friendly chat to learn about you and share the SiteMinder experience.
Hiring manager interview
With a hiring manager
A deeper conversation about your skills, experience and how you approach real-world challenges.
Assessment or task
Not every role
A role-relevant exercise to show how you think, create or solve; some roles include technical or practical tasks.
Offer and onboarding

Constructive feedback is offered where possible to candidates who are not selected.
Candidates may apply to several roles with a tailored application for each.

Hiring process

Think this role sounds like you? If so, we'd love to hear from you. Please send us your resume and our Talent Acquisition team will be in touch.

When you apply, feel free to share your pronouns and let us know if you need any adjustments during the interview process, we're here to support you. We also warmly encourage applications from people from underrepresented backgrounds.

About SiteMinder

SiteMinder is a global travel technology company that provides a cloud-based platform for hoteliers to manage online distribution, bookings, and revenue. With over 1,000 employees and a presence in more than 150 countries, SiteMinder processes millions of reservations annually, making it a leading player in the hospitality technology sector. The company's platform integrates with major online travel agencies (OTAs), booking engines, and channel managers, helping hotels maximize their direct bookings and revenue.

In Spain, SiteMinder has a significant sales and support presence, with offices in Barcelona and Madrid, focusing on expanding its customer base among Spanish-speaking and Portuguese-speaking hoteliers. The company's culture is dynamic and international, with a strong emphasis on innovation and customer success. For international professionals, SiteMinder offers opportunities to work in a fast-paced, multicultural environment, with roles in sales, revenue management, and legal, often requiring multilingual skills (Spanish, Portuguese, German). The company values diversity and provides a supportive environment for career growth, making it an attractive option for those looking to build a career in travel tech in Spain.

Industry: Travel Tech
Founded: 2006
Employees: 1,000–5,000
Headquarters: Sydney, Australia
In Spain: Barcelona

Good to know if you are moving

SiteMinder has a strong international presence with offices in multiple countries, including Spain, offering opportunities for cross-border collaboration.
The company supports remote work, which can be beneficial for international hires looking for flexibility.
Sales roles often require multilingual skills (Spanish, Portuguese, German), making it a good fit for professionals with these languages.
SiteMinder is a publicly traded company, providing stability and growth potential for employees.
The company offers a dynamic, fast-paced environment with a focus on innovation in the hospitality tech sector.

All open roles at SiteMinder